African call center agencies have been growing very quickly in the last 4-5 years. This
has been driven by the reduction in telecom rates, the emergence of the Internet, and the pool
of educated, multilingual agents in African countries such as Tunisia, Ghana, Botswana,
Mozambique, Kenya, and beyond. These call centers can be an excellent
choice for applications that require English, Spanish, French, German, or
Call centers in Africa are generally 30%-40% less expensive than US call centers and
can be an excellent choice for:
Choosing The Best Call
If you are interested in hiring a call center in Africa, contact us
to have your Worldwide Consultant analyze
your specific needs along with the advantages and disadvantages of call center
location. Your search will be targeted to introduce you to the call centers with the
best combination of location, experience, size, available capacity, and price for your
CALL CENTER SOURCING TIP OF THE DAY
Six Keys to Outsourcing Success...
Call Center Outsourcing is one of the major tools that business owners need
to utilize in order to be successful in the next decade. Here are Six
Keys To Outsourcing Success based on our experience:
- First -
Be The Call Center's "Best" Client! Even if you have a pay a little more,
it is worth it to get the best agents, best managers, and attention when you
Second - Get Involved! Call Centers need your
expertise and support to be successful! You know your business better
than the call center...so make sure to share your knowledge!
- Think Long Term! Stick with it and test/modify the application
until successful! Many clients quit to soon if things don't work
immediately. Stick with it and work with the call center...things
have a way of working out with some effort!
Fourth - Multiple Vendors! If feasible, test more
than 1 call center and make them compete! This is a simple way to get
the best out of the call center management and encourage innovation.
- Visit Often! Make the agents feel like they work for YOU...not the
Call Center! Agents love to know you personally and have their area
filled with your corporate marketing material. Easy way to boost
- Sixth - Remote
Monitoring! You get to listen to the Agents...AND your
customers! So Critical!
If you are ready to experience the Power of Outsourcing, contact Worldwide
Call Centers today at (605) 665-1552 (US). Let us be your guide...at
no cost to you!