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Case
Studies
The power of off-shore outsourcing is best illustrated in the numbers.
Here are three short case studies:
INBOUND
Our client is a major consumer electronics marketer.
Inbound order calls were being handled at their in-house call center. By outsourcing
to an agency in The Philippines, they were able to get a rate that was ½ of the quotes from
local call centers. In addition, from the very first day of the campaign, the sales
conversion rate was actually higher in The Philippines than in their internal call
center. The client was amazed and has been able to expand their business much faster
because of the power of off-shore outsourcing.
OUTBOUND
Our client is a major US based mortgage broker. They
needed additional sources of leads. By outsourcing to an agency in India, they were able to
generate mortgage leads for less than 50% of the cost they were paying to other
sources. This has been a spark to their business and has allowed them to double the
size of their company in a matter of months!
BPO
Our client is a major web based job placement company.
They were able to hire one of our call centers in India for a fully loaded rate that is 1/2
of the wages+benefits of an agent in the US. The Indian call center is searching all
of the major job web sites online for current resumes. The agents then enter the data
for 1000's of candidates into a database that is returned to the client daily. This
system has been very effective and allowed the client to expand their operations
significantly.
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