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 Global Focus
Worldwide Call Centers is dedicated to being an industry leader in both Domestic and
International Outsourcing. Many years ago, we outsourced almost exclusively to
domestic call centers and these agencies will always be a very important part of our
business. However, recent changes in the global economy have opened the door to
exciting opportunities in locations such as:
Call Centers in these countries are often able to offe r highly educated
agents at rates that are significantly lower than the rates of US and
Canadian call centers. While US Call Centers are quite competitive on
high level applications or on applications that require a
non-scripted approach, the international call centers can be excellent choices for
applications such as:
Although global outsourcing can be an excellent
alternative, there are always risks involved when dealing with
international companies in a booming, unregulated industry. If you are
looking for a guide to help you harness the power of outsourcing while minimizing
the risks, Worldwide Call Centers is Your One Source to Outsource.
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For a FREE consultation or to request more information, contact Worldwide Call Centers today!
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CALL CENTER SOURCING TIP OF THE DAY
Best Uses Of Low Cost Call Center Services
Many companies have considered using low cost call centers in India,
Pakistan, The Philippines, or Eastern Europe. We work with many
companies in these countries and they can do a great job on various
types of work. However, they aren't a fit for everything.
Here are some of the best uses of low cost international call centers:
- Outbound with Large
Databases - If you are looking for outbound and have a large, inexpensive
database/list, then low cost agencies can be a great fit.
- Technical Inbound
- If you require Inbound agents with high level technical training,
then the locations listed above might be a great fit. The
universities in these countries produce massive volumes of skilled
labor in engineering and computer science…perfect for technical support
or help desk applications.
- Simple and/or
Repetitive Tasks - This type of work can be a great way to take
advantage of the low costs in India, Pakistan or The Philippines.
Data Entry, Transcription, Internet Research or simple Inbound or
Outbound calls are good examples.
- Outbound Tests - Do you have an
unproven outbound campaign/idea? Low cost international call
centers can be a great place to test for a few thousand dollars.
If you are ready to consider hiring a call center agency, please
contact us today at (605) 665-1552!
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