Worldwide Call Centers, Inc. - Call Center Services - Call Center Agencies

Services

Worldwide Call Centers is a Call Center Outsourcing Consulting Company - period. Our business is 100% focused on facilitating the call center agency selection process for our clients. We assist in analyzing the needs of each client and then typically initiate contact with the best 3-5 call centers for the specific application or campaign.

No Charge to Our Clients
Furthermore, our service is provided at NO CHARGE to our clients. The Call Center Agencies in the Worldwide Network pay a small ongoing commission that is based upon the success of each outsourcing application. Thus, our goal is aligned with our clients and our agencies-the development of long term, successful relationships.

We are “Call Center Experts”
The average Worldwide Consultant has 15+ years of direct experience in the call center industry. We aren't “lead generators” or “marketing guys” - We are Call Center Experts. This is our industry and we know how to make call center outsourcing work for our clients.

We are not “Micro-Managers”
We keep our eyes on the “Big Picture” and Our Call Center Consultants are motivated to facilitate the direct relationship between the call center agencies and the clients - and then get out of the way. If you are looking for a company to “micro-manage” (i.e. stand in the way of) the outsourcing process - we are not for you. If you are looking for a company to “supercharge” the call center outsourcing process --- Worldwide Call Centers is your place!

Sourcing...Simplified

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What service do you need?

Inbound

Outbound

Automated/Interactive

Fulfillment/Back Office

For a FREE consultation or to request more information, contact Worldwide Call Centers today!

CALL CENTER SOURCING TIP OF THE DAY

Six Call Center Outsourcing Guidelines...

Outsourcing your Call Center Operations can be a great move for your business...or a painful mistake if done incorrectly. Here are some guidelines to make sure that outsourcing is successful for your company:

Find A Real Partner - When outsourcing to an external call center, you are essentially choosing a partner for your business. The agency should work in harmony with your employees and have the same type of work ethic and dedication to success.
Get Out In Front - Don’t wait until you need help. Call Center Agencies can often setup very quickly...but give yourself a little breathing room. A few weeks to a month or so is a nice cushion to choose a call center and launch the application.
Communication is Key! - Be clear about what you want outsourcing to accomplish. Communicate projects, expectations, costs, and timelines to your vendor.
Make 1+1 = 3 - Use a company that will expand your "talent base". Hire a call center in a different location with agents that have a different skill set than your current employees.
Upgrade Your Technology - Outsourcing to a call center agency is a great opportunity to upgrade your technology without spending a dime of capital. Hire an agency that already has the advanced technology in place and can help leverage this infrastructure to enhance your profitability.
Never just hire the Low Bidder!! - Call Center Services are the ultimate "non-Commodity". You are hiring a company to manage thousands of individual conversations with your customers on a daily basis. Look for a cost competitive agency that also has the experience and infrastructure to deliver day in and day out! Outsourcing is no longer about cutting costs and saving money. It is about how to do things quicker, more efficiently, getting to the market faster than your competitors, maximizing workforce flexibility and gaining access to highly qualified employees.

Outsourcing is becoming one of the most significant business trends of this decade and we can help you ride the wave! Please contact us today at (605) 665-1552.