In recent years, the media has attempted to make “Outsourcing” synonymous with
“Offshore”. Not true - not true at all. US companies have been "Outsourcing" to US
based call centers for over 30 years. US call center agencies are well suited to conduct
everything from Business to Business Outbound to Inbound Ordertaking and Customer
Support. Almost 50% of our total client activity is currently
placed with U.S. call centers and they are some of our most trusted agencies.
Choosing The Best Call
If you are interested in contracting with a United States based call center, contact us
to have your Worldwide Consultant analyze
your specific needs along with the advantages and disadvantages of call center
location. Your search will be targeted to introduce you to the call centers with the
best combination of location, experience, size, available capacity, and price for your
For a FREE consultation or to request more information, contact Worldwide Call Centers today!
CALL CENTER SOURCING TIP OF THE DAY
Please Be Skeptical Of Below Market Pricing!
You find a call center that proposes a price that is several dollars below
every other agency in that country. Sounds great, right?? Not
necessarily! Here are the reasons to stay away from very low priced
- Loss Leader - Some newer
agencies (especially in emerging market countries) will provide new clients
with a price which is completely unprofitable. They get the client to
commit to them and cut ties with their internal center or other outsourcing
partner (thinking they got a great deal). Then, a few months later, the
call center comes back with some reason why the price needs to be increased
$2-$3/hour. This practice is quite unethical and harmful to the
client. Be wary...
- Filling a hole - Call
Centers will often provide a low price to clients that can quickly "fill a
hole" that is left by another client that terminated their agreement.
First of all, you should be cautious about a call center that is put into
this position. Secondly, you will likely see the call center come
back and raise the price as soon as they recover from the lost client.
- Nickel & Dimed -
Most professional call centers charge standard rates that are essentially
"all-inclusive" - with no or minimal charges for telco, reporting,
programming, etc. Desperate agencies will occasionally provide a low
hourly rate to get the business with intentions of charging a variety of
fees for every ancillary service they provide. Make sure that every
fee is spelled out in advance...
- Rarely Successful -
Most importantly, below market contracts are almost never successful in the
Find a good Call Center, pay them a fair rate, and enjoy the power of
outsourcing!! Ready to get started? Please contact Worldwide
Call Centers today at (605) 665-1552.