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    Customer Support Metrics

    Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the good word about your brand. A great customer experience goes a long way in making customers happy. One of the best ways to track the...

    Customer Service

    Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make fast decisions -- on the spot -- in favor of the customer.  Moreover, it is critically important for organizations to give their customer service team the...

    TCPA Compliance

    Five TCPA Compliance Tips While direct marketers have enjoyed direct access to potential new customers with mobile phone numbers, many consumers don't appreciate it. In 2013, the Telephone Consumer Protection Act, more commonly known as the TCPA, began enforcing new regulation to prevent automated sales and marketing calls to mobile...

    Call Center Guidelines

    Six Call Center Outsourcing Guidelines Call Center Outsourcing can be a great move for your business - or a painful mistake if done incorrectly. Here are some guidelines that will help ensure that outsourcing to an external call center service is successful for your company: 1.) Find A Real Partner...

    Hiring a Call Center

    Seven Tips for Hiring a Call Center Agency   Outsourcing to a Call Center Agency can be a great move for your business…or a painful mistake if done incorrectly. Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front – Don’t wait until...

    Offshore Call Centers

    Domestic vs Offshore Call Centers Offshore. Call. Centers.  These three words can often invoke negative feelings to consumers in many western nations.  Much of that is justified.  Some companies have implemented offshore outsourcing services in India or The Philippines incorrectly over the years.  They staffed poorly trained agents with thick...