Contact Centers

Data Cleansing, Data, Database, Data Verification, Database Cleansing

Data Cleansing

Three Tips for Spring Data Cleansing… The long hard winter is finally over! It’s starting to feel like spring – the sun is shining, the temperatures are warming, and companies everywhere are cleansing their customer data! While some companies dread the intensive process of ensuring that all information within a database is current and accurate,

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Customer Experience

Customer Experience

Improving Customer Experience | Mobile Smartphones have become an indispensable facet of our lives that is driving everything from our socialization to our purchasing habits and beyond.  Moreover, many companies from manufacturers to marketers to customer support agencies have become completely obsessed with these changes. It is triggering a significant shift in corporate spending towards

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Call Center Agents, Customer Service

Customer Service

Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make quick decisions in favor of the customer.  Moreover, it is critically important for organizations to give their customer service team the power to make decisions without supervisor approval.  Business and government

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