Customer Support Outsourcing

    Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low. Whether via phone or online, you want your customers to get great 24/7...

    Scaling Your Customer Support

    Four Ways to Effectively Scale Your Customer Support Call Centers While many companies are already focused on customer support, they often struggle to balance productivity, scaling, and maintaining the human touch of personalized customer experiences. Here are a few practical tips to help your company stay productive and scale your customer...

    Social Media

    Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer than three minutes?  Are you giving your support agents the freedom to improvise each call to meet customer needs?  Do you enforce a “customer first”...

    Multilingual Customer Support

    Keys to Effective Multilingual Customer Support Many businesses have gone international both in terms of outreach and operations.  The global business environment has led to the need to outsource some operations, most specifically customer support, to be able to meet demands of customer diversity – from different time zones, cultures...

    Call Center Agencies

    Communicating With Your Outsourced Call Center Agencies My colleagues often hear me say that "there is no such thing as too much communication when it comes to your call center outsourcing companies".  Effective communication really is the key to finding the right call center companies, training them properly, and then...

    Email Support

    Tips for Better Email Support Think email is "Old School"? Think again.  Social, text, live chat and advanced self-service are creating a lot of buzz in contact centers these days, but now is not the time to forget email. It’s time to make it better.  Many customers still prefer to...