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Email Customer Support

Email Outsourcing | Email Customer Support

  • Need to improve or scale your Email Customer Support?
  • Having internal HR issues?
  • Need to add Multilingual Email Support
  • Ready to focus on your core business…instead of your contact center?

Then, Outsourcing your Email Customer Support thru the WCC Network might be the perfect solution!

Our Senior Consultants can make this happen by facilitating your email outsourcing process. Worldwide Call Centers will help you hire an experienced and cost effective agency in locations such as Latin America, The Philippines, India or Pakistan. We are true industry professionals that understand email customer support outsourcing and have the resources to put top quality, cost effective agents to work for you today!

Many companies are realizing that it makes sense to evaluate every process to determine if outsourcing could be a viable option.  Quite often, external contact center agencies can provide a better customer service experience, at a lower cost, and with more flexibility to manage peak volume. This not only reduces costs but drives faster response rates, increases customer satisfaction and it also frees up staff to focus on the company’s core business objectives.


Global Locations:


As email customer support continues to grow, many companies are realizing that outsourcing could be the most effective option.  Here are some reasons why:

  • Technology: Multichannel contact center agencies are leveraging the latest in email management technology that integrates their automatic call distribution queues and with their email response system to maximize contact center agent utilization rates.
  • 24/7 Service: Responding to issues with 24/7 live agents can increase customer satisfaction and boost retention. Auto responses after hours simply are no longer sufficient.
  • Multilingual: Hiring an agency for multilingual email support is almost always preferable to an internal contact center.  We have agencies in locations such as Eastern Europe, South Africa, Latin America, & Asia that are ideal suited to handle multiple languages of email support.
  • Reliability: High-quality outsourced email services providers have the personnel and the training process available to ensure that your customer issues are resolved quickly and effectively.
  • Scalability: As email volume increases due to seasonality or specific support issues, outsourced email services allows the flexibility to ramp up quickly to respond to all email inquiries in a timely manner.
  • Savings: The cost of email outsourcing is far less than the cost your business would have to incur to keep a trained support staff available 24/7 to respond to customer email inquiries.

WCC Consultants average over 20 years of experience.  Start outsourcing successfully today!


As a leading contact center outsourcing consulting firm, you can rely on WCC to help you save significant time and effort in finding the resources to support your business and bottom line. Our 20 years of industry experience ensures that you will be able to start outsourcing successfully today!

Worldwide Call Centers is your source to hire the best email outsourcing agencies.  Please contact us today for a FREE Consultation or to request quotes from proven international agencies in the WCC network.


WCC = Your Email Outsourcing Experts!

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Wireless Call Centers

Outsourcing | Wireless Call Centers

  • Need to scale or improve your Wireless or Internet Customer Support?
  • Need to reduce costs while improving customer satisfaction?
  • Having internal HR issues?
  • Ready to focus on your core business…instead of your call center?

Then, hiring Wireless Call Centers in the WCC Network might be the perfect solution!


Worldwide Call Centers has been highly successful in helping the wireless & internet service industries become more profitable. Our highly experienced wireless call centers have acquired millions of new residential and business customers.

Wireless and internet service customers are notoriously fickle, jumping from provider to provider in search of the best value and service.  Our call centers can help you slow the churn by improving the customer experience that creates lasting loyalty.  Let our Senior Consultants help you find a call center partner (onshore, nearshore, or offshore) that is the best fit based upon your requirements.

Boost your Sales or Scale Your Support by Outsourcing Today!

We can help you implement a customer care strategy that helps drive customer loyalty, revenues, and gain a competitive advantage. Utilize our decades of call center industry expertise we can help you optimize the customer experience. The result is less churn, more customers, and greater profitability.

Whether you need outbound sales to acquire new customers, inbound sales, customer care, customer win-back, consulting services, or customer service, WCC has the knowledge and experience to help you outsource successfully today!


Wireless Call Center Services include:

  • Customer Support
  • Activation and Disconnects
  • Technical Support
  • New Customer Acquisition
  • Tele Sales (Inbound and Outbound)
  • Cross Sales/Upsells
  • Customer Win-back/Retention
  • New Connects
  • Order Taking
  • Billing Support
  • Relationship Management
  • Customer Lifestyle Management
  • Third Party Verification
  • Spanish Speaking Programs

Products Supported:

  • Network Services
  • Wireless
  • High Speed Internet
  • Broadband
  • WiFi
  • Traditional Telephony
  • Television (Cable and Satellite)

You have nothing to lose…and everything to gain. Our services include:

  • Providing referrals to wireless call centers that are the best match for your application.
  • Profiling and carefully screening potential wireless & internet service call centers.
  • Presenting internet service & wireless call centers we recommend by category based on capabilities, skill sets, call type expertise, and experience
  • Evaluate the cost benefits and pricing for USA, nearshore, or offshore call centers
  • Ensuring that the Wireless or Internet Call Centers we recommend are high quality, will start on time, and deliver immediate performance and sales results

Need to hire great Domestic or International Wireless Call Centers?  Then, WCC is Your One Source to Outsource! For a FREE consultation or to request more information, contact Worldwide Call Centers today!


We are Your Outsourcing Experts!

Healthcare Call Centers | Healthcare Call Center | Healthcare Outsourcing | Appointment Setters | Outbound Call Center | Appointment Setting Services | Appointment Setting Call Centers | Appointment Setting Services | Outbound Call Centers | Lead Generation | Latin America | United States | UK | Europe

Healthcare Call Centers

Outsourcing | Healthcare Call Centers

  • Need to scale or improve your Healthcare Customer Support?
  • Looking to scale customer outreach?
  • Having personnel issues?
  • Ready to focus on your core business…instead of your call center?

Then, hiring a Healthcare Call Center in the WCC Network might be the perfect solution!


As the health care industry is changing rapidly, many competing trends and regulations are significantly impacting health care organizations today.   Worldwide Call Centers helps simplify the process of finding a healthcare call center to optimize patient, provider, and payer support. As specialists in finding call center solutions for health care companies, we can help you enhance the patient experience, improve the accuracy of communications, maximize the value of every interaction, and achieve greater utilization of healthcare call center services. Whether your company is a payer, provider, pharmacy, manufacturer, government organization, or a major employer, we can help reduce your costs today.


Our Call Center Partners can provide:

  • HIPAA and CMS Compliant Call Centers
  • Licensed and Non-Licensed Life & Health Insurance Agents in all 50 States
  • Large capacity to meet your year round and seasonal peak support for Medicare Advantage Open Enrollment
  • US Based and International Call Centers

Whether you need 24 x 7, seasonal, full-time, or part-time call center agents, we can help you find and hire the best healthcare call centers that fit your requirements and objectives. With 25 years of outsourcing experience, you can count on Worldwide Call Centers to find the Healthcare call centers that will provide ROI by reducing costs and increasing sales and average order value.


Our Healthcare Call Centers specialize in a full range of services including:

  • Member Services
  • Activation Services
  • Reminders
  • Surveys
  • Product or Service Introductions
  • Patient Satisfaction Surveys
  • Physician Referral Services
  • Inbound Acquisition
  • Literature and Information Requests
  • Sales
  • Inbound Customer Care
  • Open Enrollment
  • Claims Status
  • Outbound Welcome Callsrepresentative6
  • New Member Acquisition
  • Lead Generation / Enrollment
  • Appointment Setting for Field Agents
  • Rate Change Support
  • Premium / Billing Support
  • Plan/Benefit Changes
  • Enrollment and Application Processing
  • Win Backs / Retention
  • Seminar Registrations and Reservations
  • Post-Discharge Patient Surveys
  • Meeting, Seminar and Event Registration and Notification
  • Staff Recruitment Screening

Need to hire a great Domestic or Nearshore Healthcare Call Center?  Then, WCC is Your One Source to Outsource! For a FREE consultation or to request more information, contact Worldwide Call Centers today!


We are Your Outsourcing Experts!

 

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Customer Support

Customer Support Outsourcing

  • Need to scale or improve your Customer Support?
  • Having personnel issues?
  • Ready to focus on your core business…instead of your call center?

Then, hiring a Customer Support Agency thru the WCC Network might be the perfect solution!

Our Senior Consultants can make this happen immediately by facilitating your customer support outsourcing process. Worldwide Call Centers will help you hire an experienced and cost effective call center in domestic or offshore locations. We are true call center industry professionals that understand customer service outsourcing and have the resources to put top quality, cost effective agents on the phone today!

Happy customers are the lifeblood of every business. Customer Support is the process of creating happy customers by providing quick, effective resolution of their issues and representing the company in the professional manner. WCC is ready to help you increase satisfaction and scale by hiring great call center services in the US, UK, Canada, Europe, South Africa, Asia & Latin America. Our call center agencies are experts at delivering top notch customer service in up to 25 different languages for industries such as:

  • SEO/Internet Marketing
  • Pharmaceutical
  • Technology
  • Consumer Services
  • Business Services
  • Telecommunications
  • Media/Publishing
  • Banking/Mortgage
  • Non-Profit
  • and more

Hire the Best Customer Support Agency…

Please complete the form on this page to request a consultation with one of our call center experts. We will analyze your specific needs, discuss the the advantages and disadvantages of each location, and determine the best course of action to help your business outsource effectively.  As a result, the search will be targeted to introduce you to the top call centers with the best combination of location, experience, size, available capacity, and price for your application. Put our decades of experience to work for you today.


Global Customer Support Services:


For a FREE consultation or to request more information, contact Worldwide Call Centers today!

We are your Customer Support Experts!