Inbound Call Centers – Customer Support & Sales

  • Need to scale your sales or customer support services?
  • Frustrated by poor performance of your internal staff?
  • Tired of your current unproductive agency?
  • Ready to focus on your core business?

Then, hiring an Inbound Call Center Agency might be the perfect solution!

Selecting the best inbound call center for your business can be difficult and confusing. That is precisely why our company exists! Our inbound call centers will work directly with you in a professional manner and become an extension of your business. Call centers in the worldwide network have been chosen carefully over the past 18 years and are matched precisely to all your business requirements.

We offer wide range of following Inbound Call Center Services:

Starting your search for the perfect inbound call center can feel like an overwhelming task. No wonder —there are over 5,000 call center agencies around the world.   There’s no cost to you when turning to your WCC Consultant to find the best call center outsourcing companies. Based on your needs for industry experience, call center services, languages, locations, capacity, budget, and scalability, we will identify the inbound call centers that meets your specific needs.

WCC has vast industry experience to find the perfect match for your inbound call center requirements.  Our Senior Consultants average over 2 decades of industry experience and can identify the inbound call centers with the proven track record, experience, and the services you need, such as:

  • Customer Support Services: Provide order status help, handle ordering problems, enrollment, reservations, and more.
  • 24/7 or Overflow Call Center: Choose a 24/7 call center to provide 100% of your inbound call center needs and handle calls after hours, overflow or during peak seasons.
  • Order Processing: Outsource your catalog orders and literature fulfillment, and leave every caller with a positive impression of your company.
  • Marketing Support: Conduct market research, clean up, and qualify marketing lists, generate leads, retain customers, and much more.
  • New Customer Acquisition: Hire the right company for sales, up-selling, appointment setting and lead qualification to instantly transfer hot leads to sales.
  • Technical Support: Choose the team with the experience, training, and knowledge to act as your Tech Support Team.
  • Helpdesk: Troubleshoot and solve internal technical issues.
  • Bilingual Agents: Serve your customers in Spanish and English from our call centers in Latin America.
  • Home-Based Agents: Reduce costs with high-quality, highly motivated home-based agents.
  • USA Domestic: High quality accent neutral English speaking agents.
  • Nearshore: Bilingual Spanish and English speaking agents at cost efficient rates.
  • Multilingual: Global language support from locations in Europe, Asia & South Africa or from Cloud Based Agencies.
  • Disaster Recovery: Prevent loss of customers or interruption in service in times of disasters.

Ready to hire a GREAT inbound call center?   Please contact us today or fill out the form on our site to get started.  

We are your Inbound Call Center Experts!!