Interactive & Automated Services
- Need to implement an Interactive Voice Response system?
- Interested in Avatar or Automated Outbound?
- Looking to reduce costs by replacing live interactions with automated?
Then, Outsourcing to an Interactive or Automated Agency in the WCC Network might be the perfect solution!
Interactive – Our Interactive Agencies are typically located in the US and offer cost effective solutions for enhancing your customer support or outreach. Advanced technologies such as interactive voice response systems (IVR) can help route and manage your growing call volumes without the need for additional personnel.
Interactive Voice Response services enable your customers to take control of their customer experience. An IVR system is fully automated and it accepts instruction from the customer via their voice or their phone’s keypad. This allows the customer service to be more precise in dealing with the query, and can drastically reduce the number of calls that need to be routed to call center agents. In addition, IVR systems can capture information from the customer during the call and store information for future use if the customer ultimately needs to speak to an agent. Beyond the benefits of reducing call volume for your agents and allowing and enabling them to better focus on their responsibilities, IVR systems can help your company ramp-up during busy times of the year and also open your customer service availability to 24 hours per day. This increased productivity can ultimately boost both customer and employee satisfaction.
If you’re interested in utilizing an IVR system, your WCC Consultant can connect you with a cloud-based technology partner that provides proven, stable, cost-effective interactive voice response services (IVR) — all at no charge to you.
Automated Outbound – Our Automated Outbound Agencies are located in the US and offshore locations in Asia or Latin America. The two most effective services offered by these agencies are:
- Avatar Outbound – This style of outbound allows for lower skilled offshore agents to utilize professionally recorded scripts to present a pleasing experience to consumers for Solar, Warranty, Insurance, and other simple lead generation campaigns. The agent helps to facilitate the “conversation” in the background and then transfers the call to a live agent to complete the lead or appointment.
- Fully Automated (Supervised) Outbound – The style of BtoC outbound utilizes cutting edge software to manage professionally records scripts to present a very pleasing experience to consumers. Home Warranty, Solar, Vacation, Home Improvement, & Insurance customers can manage the campaign online and drive significant inbound calls to their live agents to complete leads, sales or appointments.
These automated lead generation services are not a fit for every application…but offer tremendous advantages to certain industry segments. Your WCC Consultant can walk you thru the options and introduce you to the best automated agencies for your situation…
Need to hire a great IVR, Avatar Outbound, or Fully Automated Agency in the US, UK, Canada, Europe, Asia, or Latin America? WCC is Your One Source to Outsource! For a FREE consultation or to request more information, contact Worldwide Call Centers today!
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Type of Service Needed?
- Inbound Call Centers
- Outbound Call Centers
- Interactive Solutions
- Back Office Processing
- Lead Generation
- Order Taking
- Technical Support
- Appointment Setting
- Outbound Surveys
- Market Research
- Cause Marketing
- Direct Response
- Virtual Assistants
- Social Customer Support
- Customer Service
- Retail Call Centers
- Call Center Consulting
- Customer Support
- Healthcare Call Centers
- Wireless Call Centers
- Email Customer Support