Interactive Solutions

Interactive & Automated Services

Need to implement an Interactive Voice Response system? Interested in Avatar Lead Generation? Ready to add IVR Customer Support? Looking to reduce costs by replacing live interactions with automated? If so, outsourcing to an Interactive or Automated Agency might be the perfect call center solution! In fact, our agencies are typically located in western countries and offer cost-effective interactive solutions for enhancing your IVR customer support or outreach.  Advanced technologies such as interactive voice response systems (IVR) can help route and manage your growing call volumes without the need for additional personnel.

Interactive Voice Response –

IVR services enable your customers to take control of their customer experience.  An IVR Customer Service system is fully automated and it accepts instructions from the customer via their voice or their phone’s keypad. This allows the customer service to be more precise in dealing with the query, and can drastically reduce the number of calls that need to be routed to call center agents. In addition, IVR systems can capture information from the customer during the call and store information for future use if the customer ultimately needs to speak to an agent.

Beyond the benefits of reducing call volume for your agents and allowing and enabling them to better focus on their responsibilities, IVR systems can help your company ramp-up during busy times of the year and also open your customer service availability to 24 hours per day. This increased productivity can ultimately boost both customer and employee satisfaction.

If you\’re interested in utilizing an IVR customer support system, your WCC Consultant can connect you with a cloud-based technology partner that provides proven, stable, cost-effective interactive voice response services (IVR) — all at no charge to you.

Automated Outbound – 

Our Automated Outbound Agencies are located in the US and offshore locations in Asia or Latin America.  The two most effective services offered by these agencies are:

1. Avatar Lead Generation –

   This style of outbound allows for lower skilled offshore agents to directly manage professionally recordings of the sales script.   Therefore, the consumer is presented with a pleasing experience that can produce high volume of leads for your team.  Avatar Lead generation is most appropriate for Solar, Warranty, Insurance, and other simple lead generation campaigns.  The agent helps to facilitate the “conversation” in the background. Then, they transfer the call to a live agent to complete the lead or appointment.

2. Fully Automated (Supervised) Outbound – 

   This style of consumer outbound utilizes cutting edge software to manage professionally records scripts.  Therefore, potential customers are presented with a very pleasing experience that produces exceptional customer satisfaction and sales performance.   Home Warranty, Solar, Vacation, Home Improvement, & Insurance customers can manage the campaign online and drive significant inbound calls to their live agents to complete leads, sales, or appointments.

These automated lead generation services are not a fit for every application…but offer tremendous advantages to certain industry segments.  Your WCC Consultant can walk you through the options and introduce you to the best automated agencies for your situation…

Need to hire a great IVR Customer Support, Avatar Lead Generation, or Fully Automated Agency?  WCC is your one source to outsource.  For a free consultation or to request more information, contact Worldwide Call Centers today.