Inbound Call Center | Catalog Order Taking Services

Direct Marketing & Catalog Order Taking Services are a core service offered by many of our Inbound Call Center Agencies. Whether you need a large dedicated team of 50-100+ agents or a shared pool of agents to handle 50 calls/day, the individuals answering your inbound catalog calls project the image brand and culture of your company. These agents need to delight the customer while also looking to increase sales by cross-selling & up-selling. This is what you expect from your in-house representatives and it’s exactly what you should expect when using outsourced catalog call centers.

Hire a GREAT catalog call center in the WCC Network.

WCC Senior Consultants  has vast experience working with catalog and online retail call centers that support both sales, customer service needs, and multichannel support such as live chat support, or outsourced email support of our clients customers. You can rely on us to find you the best call center partner that offers some or all of these following services:

  • Flexibility to meet unique volume fluctuations though innovative staffing strategies
  • Superior agent product knowledge
  • Web-based CRM platform with catalog/online retail-specific functionality
  • Significantly reduce cost, grow average order value, and overall revenue
  • Ability to access client CRM/OMS system or use the call centers web based CRM/OMS which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling
  • 24×7 oversight of service level performance across call centers including real-time decisions to adjust skill sets or additional resources if needed
  • Vast reporting capabilities specifically designed for catalog and online retail call centers
  • Outstanding results from performance-based program management
  • Grow top-line revenue through a rigorous focus on relationship selling, up-selling, and cross-selling
  • Lower costs through call avoidance strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring strategies

Whether you need 24 x 7, seasonal, full-time, or part-time inbound agents, we can help you find and recommend the best catalog call centers that fit your requirements and objectives.

With decades of experience working with catalog call centers, you can count on WCC to find you the catalog call centers that will provide ROI by reducing costs and increasing sales and average order value.

Reduce your risk of outsourcing by using our free consulting services:

  • Providing referrals to catalog call centers that are the best match of experience, skill and cost effectiveness.
  • Providing industry insight and recommendations on pricing and agreement terms
  • Profiling and carefully screening potential catalog order taking call centers
  • Presenting catalog call centers we recommend by category based on capabilities, skill sets, call type expertise, and industry experience
  • Ensuring that the centers we find for you are high quality, will start on time, and deliver immediate performance and results

Hiring The Best Order Taking Call Center…

Request Free Quotes now to let your Worldwide Consultant analyze your specific needs along with the advantages and disadvantages of call center location. Your search will be targeted to introduce you to the call centers with the best combination of location, experience, size, available capacity, and price for your application.

For a FREE consultation or to request more information, contact Worldwide Call Centers today!

We are “Your Order Taking Experts”!