You find an international call center service that proposes a price that is several dollars below every other agency in that country. Sounds great, right?? Not necessarily! Here are the reasons to stay away from a call center company offering below market pricing:
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Loss Leader
Some newer agencies (especially in emerging market countries) will provide new clients with a price which is completely unprofitable. They get the client to commit to them and cut ties with their internal center or other outsourcing partner (thinking they got a great deal). Then, a few months later, the call center comes back with some reason why the price needs to be increased $2-$3/hour. This practice is quite unethical and harmful to the client. Be wary…
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Filling a hole
Call Centers will often provide a low price to clients that can quickly “fill a hole” that is left by another client that terminated their agreement. First of all, you should be cautious about a call center that is put into this position. Secondly, you will likely see the call center raise the price as soon as they recover from the lost client.
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Nickel & Dimed
Most professional call centers charge standard rates that are essentially “all-inclusive”. This means an hourly rate – with no or minimal charges for telco, reporting, programming, etc. Desperate agencies will occasionally provide a low hourly rate to win business – with intentions of charging a variety of fees for every ancillary service they provide. Make sure that every fee is spelled out in advance.
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Rarely Successful
Most importantly, below market contracts are almost never successful in the long term. Find a good Call Center, pay them a fair rate, and enjoy the power of outsourcing!!
Did you know…
With turmoil in the US and Europe, now is a good time to look to emerging markets to do a variety of business including call center services. Call centers in locations such as the Philippines, Mexico, the Dominican Republic, El Salvador & South Africa can be great options. They offer low costs, educated labor, & multiple language capability.
From sales & lead generation to customer service & technical support, emerging market call centers are often the best possible option. If you are ready to “Go International” with your call center service, then give Worldwide Call Centers a call today at (719) 368-8393!