You find an international call center service that proposes a price that is several dollars below every other agency in that country. Sounds great, right?? Not necessarily! Here are the reasons to stay away from a call center company offering below market pricing:
Some newer agencies (especially in emerging market countries) will provide new clients with a price which is completely unprofitable. They get the client to commit to them and cut ties with their internal center or other outsourcing partner (thinking they got a great deal). Then, a few months later, the call center comes back with some reason why the price needs to be increased $2-$3/hour. This practice is quite unethical and harmful to the client. Be wary…
Filling a hole
Call Centers will often provide a low price to clients that can quickly “fill a hole” that is left by another client that terminated their agreement. First of all, you should be cautious about a call center that is put into this position. Secondly, you will likely see the call center raise the price as soon as they recover from the lost client.
Nickel & Dimed
Most professional call centers charge standard rates that are essentially “all-inclusive”. This means an hourly rate – with no or minimal charges for telco, reporting, programming, etc. Desperate agencies will occasionally provide a low hourly rate to win business – with intentions of charging a variety of fees for every ancillary service they provide. Make sure that every fee is spelled out in advance.
Most importantly, below market contracts are almost never successful in the long term. Find a good Call Center, pay them a fair rate, and enjoy the power of outsourcing!!
Did you know…
With turmoil in the US and Europe, now is a good time to look to emerging markets to do a variety of business including call center services. Call centers in locations such as the Philippines, Mexico, the Dominican Republic, El Salvador & South Africa can be great options. They offer low costs, educated labor, & multiple language capability.
From sales & lead generation to customer service & technical support, emerging market call centers are often the best possible option. If you are ready to “Go International” with your call center service, then give Worldwide Call Centers a call today at (719) 368-8393!