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CALL CENTER OUTSOURCING TIP OF THE DAY

October 22, 2020
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Customer Support Metrics

Top Five Trackable Customer Support Metrics

Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the good wread more...

Call Center Outsourcing

Seven Tips for Hiring a Call Center Supplier

Outsourcing your Call Center Operations can be a great move for your business…or a painful mistake if doneread more...

Customer Service

Empower Your Customer Service Team

When it comes to your customer service team, employee empowerment is defined as allowing phone agents to make fast decisions -- on the read more...

Scaling Your Customer Support

Four Ways to Effectively Scale Your Customer Support Call Centers

While many companies are already focused on customer support, they often struggle to balanceread more...

Call Center Agencies

Communicating With Your Outsourced Call Center Agencies

My colleagues often hear me say that "there is no such thing as too much communication when it comes to your outsoread more...

Outsourcing

Top 5 Outsourcing Concerns

Hiring an external call center provider can make even the most seasoned executive a little nervous. In reality, there are many reasons to be coread more...

Call Center Guidelines

Six Call Center Outsourcing Guidelines

Call Center Outsourcing can be a great move for your business - or a painful mistake if done incorrectly. Here are soread more...

Customer Support Outsourcing

Five Reasons to Outsource Your Customer Support

Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to read more...

Multilingual Customer Support

Keys to Effective Multilingual Customer Support

Many businesses have gone international both in terms of outreach and operations. The global business environment has leread more...

Call Center Rates

Warning: Below Market Call Center Rates

An International call center agency proposes a rate that is several dollarread more...

Low Cost Call Centers

The Best Applications for Low Cost Call Centers

Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or Latin Amread more...

Data Cleansing

Three Tips for Spring Data Cleansing...

The long hard winter is finally over! It's starting to feel like spring - the sun is shining, the temperatures are warming, and coread more...

Customer Support

Empowering Your Customer Support Agents

When it comes to customer support, employee empowerment isread more...

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