Connecting Businesses with Proven Contact Centers Since 1998
Worldwide Call Centers (WCC) was founded in December 1998 with a straightforward mission: to help businesses find better contact center partners while making the outsourcing process faster, easier, and less risky. What began as a specialized U.S. contact center advisory business has grown into a global outsourcing resource, connecting organizations with experienced contact centers throughout North America, Latin America, Europe, Africa, and Asia-Pacific.
For more than 25 years, our Senior Advisors have helped businesses evaluate outsourcing opportunities, improve customer service, reduce operating costs, and identify contact center partners capable of supporting their long-term growth. From customer support and technical assistance to sales, lead generation, appointment setting, and back-office operations, WCC has assisted organizations across a broad range of industries and business functions.
Our mission today remains consistent with the vision that inspired the company in 1998: to understand each client’s unique requirements and connect them with proven outsourcing partners offering the right combination of quality, experience, technology, scalability, and value.
Building Better Outsourcing Relationships
Worldwide Call Centers was established to address one of the industry’s most persistent challenges: finding the right outsourcing partner. With thousands of contact centers operating worldwide, businesses often face an overwhelming selection of providers, varying pricing structures, unfamiliar outsourcing destinations, and significant differences in operational capabilities.
While finding a contact center may be relatively easy, identifying a reliable partner that meets specific business requirements can be considerably more challenging. WCC developed its advisory model to simplify this process by helping organizations evaluate their options and connect with qualified providers without spending months researching the global marketplace.
Our Senior Advisors work closely with clients to understand their operational objectives, industry requirements, language needs, technology preferences, service expectations, and budgets. Using this information, we identify a targeted group of experienced contact center agencies whose capabilities align with each program. This approach benefits clients by simplifying the selection process while providing qualified outsourcing opportunities to contact centers within the WCC Network.
Over the years, this relationship-focused model has helped Worldwide Call Centers establish lasting connections with business executives, contact center operators, and outsourcing professionals around the world.
Expanding Into a Global Contact Center Network
As the outsourcing industry expanded internationally, Worldwide Call Centers grew alongside it. Initially focused on traditional U.S. contact center markets, WCC gradually developed relationships with experienced providers in Canada, Latin America, Europe, Africa, and Asia-Pacific. This expansion gave clients access to a broader range of outsourcing strategies, including domestic, nearshore, offshore, and multilingual operations.
Today, the WCC Network includes more than 100 contact center providers across approximately 30 countries, offering businesses access to experienced outsourcing organizations in many of the world’s leading contact center markets. Our network spans established U.S. operations, growing nearshore destinations throughout Latin America, multilingual European centers, South African customer support operations, and major Asian outsourcing markets such as India and the Philippines.
This international reach allows WCC to help clients compare geographic locations, operating costs, workforce availability, language capabilities, and technology resources through a single advisory relationship. Rather than limiting businesses to one outsourcing destination or provider, we help them explore alternatives that align with their operational requirements and long-term objectives.
More Than $1 Billion in Outsourced Contact Center Services
Throughout our history, Worldwide Call Centers has assisted organizations ranging from emerging businesses and rapidly expanding companies to established national brands and major global enterprises. Collectively, WCC has helped facilitate more than $1 billion in outsourced contact center services, supporting a diverse range of industries, business models, and customer engagement programs.
Our experience includes inbound customer service, technical support, help desk operations, outbound sales, telemarketing, lead generation, appointment setting, multilingual support, order processing, reservations, market research, collections, and back-office services. These programs have provided our Senior Advisors with valuable insight into the operational requirements, technologies, management practices, and pricing structures that contribute to successful outsourcing relationships.
This experience enables us to help clients evaluate not only where to outsource, but also which types of contact centers, staffing models, technologies, and operational capabilities may be most appropriate for their particular business needs.
Decades of Contact Center Experience
The contact center industry has undergone a remarkable transformation since Worldwide Call Centers was founded in 1998. Traditional telephone-based operations have evolved into sophisticated omnichannel customer experience environments incorporating voice, email, live chat, SMS, social media, cloud-based platforms, CRM integrations, automation, advanced analytics, and artificial intelligence.
Worldwide Call Centers has continued to evolve alongside these changes. Our Senior Advisors average more than 30 years of contact center and outsourcing experience, combining practical industry knowledge with an understanding of modern customer engagement technologies and global service delivery models.
As AI-enabled agents, intelligent automation, real-time translation, and predictive analytics reshape customer support, WCC continues helping businesses identify outsourcing partners capable of incorporating these technologies into their operations. While technology plays an increasingly important role in contact center performance, we believe successful outsourcing still depends on experienced management, well-trained employees, reliable processes, and strong business relationships.
Growing Alongside Our Clients
An important milestone in Worldwide Call Centers’ history was the expansion of our corporate office, commemorated by the ribbon-cutting ceremony pictured on this page. The expansion tripled our available office space and represented a significant stage in the company’s development.
Beyond the physical expansion, this milestone reflected the growth of our client relationships, global provider network, and industry experience. From our early years as a specialized U.S. advisory business to our development into an international outsourcing resource, WCC has remained focused on building long-term relationships with clients, contact center partners, employees, and industry professionals.
Those relationships continue to form the foundation of our business and have played an important role in the company’s growth and longevity.
Helping Businesses Make Better Outsourcing Decisions
Today’s outsourcing marketplace offers more choices, technologies, and geographic alternatives than ever before. While these developments create opportunities to improve customer experience, increase efficiency, and control operating costs, they can also make the provider-selection process more complicated.
Worldwide Call Centers helps businesses navigate these decisions by providing experienced advisory assistance and access to a carefully developed network of outsourcing providers. Our Senior Advisors evaluate each client’s requirements, including industry experience, geographic preferences, staffing needs, language capabilities, scalability, technology infrastructure, AI capabilities, security standards, pricing expectations, and operational performance.
Based on these requirements, WCC typically introduces 4–5 carefully selected contact center agencies with the experience and resources to support the program. This competitive selection process allows businesses to compare qualified providers, evaluate different operating models, and make more informed outsourcing decisions.
Our objective is not simply to introduce companies to contact centers, but to help establish productive, long-term outsourcing relationships that improve service quality, support business growth, and deliver measurable results.
Expert Advisory Services at No Cost to Clients
One of the defining characteristics of Worldwide Call Centers is our commitment to providing professional advisory and referral services at no cost to our clients. Businesses can benefit from our industry experience, global network, and provider-selection assistance without paying an additional consulting fee.
Our business model is supported by participating contact center agencies, which compensate WCC through a small commission when a successful outsourcing engagement is established. This arrangement allows clients to explore outsourcing opportunities, compare qualified providers, and evaluate potential solutions without additional advisory costs or obligations.
Whether a company is outsourcing for the first time, replacing an existing provider, expanding into new markets, or evaluating advanced customer engagement technologies, our Senior Advisors are available to help simplify the process.
Looking Ahead – The Next Chapter
Since 1998, Worldwide Call Centers has witnessed significant changes in the way businesses communicate with their customers. New technologies, evolving customer expectations, and the continued globalization of business services have transformed the contact center industry and created new opportunities for organizations of every size.
As artificial intelligence, automation, advanced analytics, and multilingual technologies continue reshaping customer engagement, WCC remains committed to helping businesses identify experienced contact center partners that combine innovation with proven operational performance.
Our goal for the future is much the same as it was when the company began: to make outsourcing easier, more effective, and less risky by connecting businesses with the right people, technology, and expertise.
Whether your organization needs a small dedicated customer support team, a large-scale domestic operation, or a multilingual contact center supporting customers around the world, Worldwide Call Centers can help you evaluate your options and identify providers capable of meeting your requirements today while supporting your growth tomorrow.
Put Our Experience to Work for Your Business
With decades of industry experience, a global network of vetted contact center agencies, and more than $1 billion in outsourced services facilitated, Worldwide Call Centers offers businesses an experienced resource for evaluating outsourcing opportunities.
Our Senior Advisors are ready to discuss your requirements and introduce you to 4–5 proven contact center partners selected specifically for your program. There is no additional cost or obligation to explore your options.
Schedule a Strategy Session or contact our team at +1.719.368.8393 to discuss your outsourcing requirements.
Worldwide Call Centers — Connecting Businesses with Proven Contact Centers Since 1998.