Connecting Businesses with Proven Contact Centers Since 1998
Worldwide Call Centers was founded in December 1998 with a straightforward mission: help businesses find better contact center partners while making the outsourcing process faster, easier, and less risky.
What began as a specialized call center advisory business has grown into a global outsourcing resource connecting organizations with experienced contact centers throughout the United States, Canada, Latin America, Europe, Africa, and Asia-Pacific.
For more than 25 years, WCC Senior Advisors have helped companies evaluate outsourcing opportunities for customer support, technical support, sales, lead generation, appointment setting, back-office operations, and other critical business functions.
Today, our objective remains much the same as it was when the company began: understand each client’s requirements and connect them with proven outsourcing partners equipped to deliver the right combination of quality, experience, technology, scalability, and value.
Built Around Better Outsourcing Relationships
Worldwide Call Centers was created to solve a persistent problem in the outsourcing industry. Businesses searching for contact centers often face hundreds of potential providers, dramatically different pricing models, unfamiliar locations, and widely varying levels of experience and capability.
Finding a contact center is relatively easy. Finding the right contact center is considerably more difficult.
WCC developed an advisory model designed to simplify that process. Instead of asking companies to research and evaluate countless providers on their own, our Senior Advisors learn about the program and identify a targeted group of agencies that align with the client’s requirements.
Our role is built around creating value for both sides of the outsourcing relationship:
- For Clients: We help businesses identify experienced contact centers suited to their operational, geographic, technical, language, capacity, and budget requirements.
- For Contact Centers: We introduce qualified outsourcing opportunities to agencies whose expertise and capabilities align with each program.
This approach has helped WCC develop long-term relationships with contact center executives and outsourcing organizations around the world.
From a U.S. Company to a Global Contact Center Network
As outsourcing expanded globally, so did Worldwide Call Centers.
Our network grew beyond traditional U.S. contact center markets into nearshore, offshore, and international destinations capable of providing specialized talent, multilingual support, competitive pricing, and 24/7 operations.
Today, the WCC Network includes more than 100 contact center providers across approximately 30 countries, with resources throughout major outsourcing markets in North America, Latin America, Europe, Africa, and Asia-Pacific.
From U.S. operations in the Midwest and Florida to established outsourcing destinations such as Latin America, Eastern Europe, South Africa, India, and the Philippines, our global reach gives clients the ability to compare multiple outsourcing strategies through a single advisory resource.
More Than $1 Billion in Outsourced Contact Center Services
Over the years, Worldwide Call Centers has assisted organizations ranging from emerging businesses and rapidly growing companies to major global enterprises.
Collectively, WCC has helped facilitate more than $1 billion in outsourced contact center services, supporting programs across a broad range of industries and applications.
Our clients have sought assistance with:
- Customer Service & Customer Experience
- Technical Support & Help Desk
- Inbound Contact Center Services
- Outbound Sales & Telemarketing
- Lead Generation & Appointment Setting
- Multilingual Customer Support
- Order Processing & Reservations
- Market Research & Surveys
- Back-Office & Data Management
- Collections & Receivables Management
This experience gives our Senior Advisors insight into not only where to outsource, but also which operational models, technologies, pricing structures, and provider capabilities may be appropriate for a particular program.
Decades of Contact Center Experience
Technology has transformed the contact center industry since WCC was founded in 1998.
Traditional telephone-based call centers have evolved into sophisticated omnichannel customer experience operations incorporating email, live chat, SMS, social media, CRM platforms, cloud infrastructure, automation, analytics, and AI-enabled agent tools.
WCC has evolved alongside the industry.
Our Senior Advisors average more than 30 years of contact center and outsourcing experience, providing clients with practical guidance based on decades of industry involvement.
Technology may continue to change, but successful outsourcing still depends heavily on selecting the right people, management team, operational environment, and business partner.
Growing Alongside Our Clients
An important milestone in WCC’s history was the expansion of our corporate office, commemorated with the ribbon-cutting ceremony pictured on this page.
The expansion tripled our available office space and represented an important stage in the company’s growth. More importantly, it reflected something that has remained central to Worldwide Call Centers throughout its history: building lasting relationships with clients, contact center partners, employees, and industry professionals.
Those relationships have helped transform WCC from a specialized U.S. consulting business into a global contact center advisory organization.
Why Companies Work with WCC
The outsourcing marketplace is larger and more sophisticated than ever. That creates tremendous opportunities—but it can also make provider selection increasingly complicated.
WCC helps companies evaluate those options without having to approach hundreds of contact centers individually.
After discussing your requirements, our Senior Advisors can help evaluate factors such as:
- Geographic location and time-zone coverage
- Industry and program experience
- Agent availability and scalability
- Language requirements
- Technology and AI capabilities
- Security and compliance requirements
- Pricing and contract structure
- Quality assurance and performance management
- Business continuity and operational stability
We then typically introduce 4–5 carefully selected contact center agencies that align with the requirements of your program.
Our Advisory Services Are Free to Clients
One of the distinguishing characteristics of the WCC model is that our advisory and referral services are provided at no cost to our clients.
Participating contact center agencies compensate WCC through a small commission when a successful outsourcing relationship is established. This allows businesses to benefit from our experience, global network, and vendor-selection assistance without adding a consulting fee to their outsourcing project.
There is no cost or obligation to explore your options.
The Next Chapter
Worldwide Call Centers has changed significantly since 1998, and the contact center industry has changed even more.
What has not changed is our commitment to helping businesses establish successful outsourcing relationships.
As AI, automation, real-time translation, advanced analytics, and new customer engagement technologies continue reshaping the industry, WCC remains focused on helping clients identify providers that combine modern technology with experienced people and strong operational management.
Whether you need five agents or hundreds, domestic support or a global multilingual operation, our goal is to help you find a contact center partner capable of supporting your business today—and growing with you tomorrow.
Put Our Experience to Work for Your Business
If you’re considering contact center outsourcing, you don’t have to search the global marketplace alone.
Let the WCC Senior Advisors evaluate your requirements and introduce you to 4–5 proven contact center partners selected specifically for your program.
Schedule a Free Strategy Session or call +1.719.368.8393 to discuss your outsourcing requirements.