The Founder and President of our organization, Matthew C. Ahlers, brings more than 30 years of experience in the contact center outsourcing, direct marketing, customer acquisition, and business development industries. He graduated Summa Cum Laude from Minnesota State University, Mankato in 1994 with a Bachelor of Science degree focused on Marketing, Finance, and Computer Science. His early career included senior management positions with call center organizations ranging from 30 to more than 1,000 workstations, providing him with extensive experience across a broad range of outsourcing environments.

Throughout his career, Matthew has managed and overseen successful sales, lead generation, database management, order-taking, e-commerce, and CRM campaigns. His particular strength is helping organizations navigate the complexities of outsourcing, especially businesses that may have limited prior experience working with external call center partners. His approach combines strategic planning, operational expertise, technology, and a strong understanding of customer engagement to develop programs designed around each client’s unique objectives.

Since founding the organization in 1998, Matthew has remained closely involved in the development and execution of outsourced customer engagement programs. Over the course of his career, he has participated in more than 600 campaigns and has been responsible for programs generating more than $1 billion in outsourced revenue. His experience spans numerous industries and business models, giving him a broad perspective on the operational, financial, and customer-service considerations that contribute to a successful outsourcing initiative.

Matthew’s leadership philosophy centers on creating practical, measurable, and cost-effective solutions for businesses of all sizes. He works closely with clients to understand their goals, identify opportunities for improvement, and develop outsourcing strategies that can scale as their needs evolve. His hands-on experience allows him to bridge the gap between high-level strategy and day-to-day call center operations.

Over the years, Matthew has worked with organizations across a wide variety of industries, including financial services, insurance, healthcare, publishing, education, consumer products, fitness, technology, telecommunications, nonprofit organizations, and e-commerce. This diverse experience has provided him with a comprehensive understanding of the challenges associated with customer acquisition, retention, lead generation, sales, order processing, and customer support.

Matthew has also been active in professional marketing and telecommunications associations throughout his career. His continued involvement in the industry reflects his commitment to staying current with evolving technologies, customer expectations, regulatory considerations, and best practices in outsourced customer engagement.

Residing in Colorado, USA, Matthew is a dedicated family man and a new grandparent. Outside of his professional responsibilities, he enjoys boating, snow skiing, working on his properties, investing, politics, the NFL, and politics.

Experience & Industry Expertise

Matthew’s professional experience includes work with organizations ranging from emerging businesses to large national and international enterprises. His campaign experience encompasses:

• Sales and customer acquisition
• Lead generation and qualification
• Inbound and outbound call center programs
• Customer service and support
• Order processing and fulfillment
• E-commerce programs
• Database management
• CRM initiatives
• Appointment setting
• Customer retention
• Campaign strategy and optimization
• Call center operations and management

For organizations considering contact center outsourcing, Matthew and his team provide experienced guidance throughout the process from evaluating operational requirements and defining campaign objectives to selecting the appropriate resources, establishing performance expectations, and developing a scalable long-term strategy.

Contact us today to schedule a free consultation or request additional information about our contact center outsourcing services.