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Latest News & Articles
Customer Support Metrics
Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the good word about your brand. A great customer experience goes a long way in making customers happy. One of the best ways to track the
Customer Support
Empowering Your Customer Support Agents Employee empowerment in customer support is defined as allowing phone agents to make fast decisions on the spot in favor of the customer. It is critically important for organizations to give customer support agents the power to make decisions without supervisor approval. Business and government agencies
Outsourcing to Tunisia
Tunisian Call Centers have emerged as a prominent outsourcing destination over the past 10 years. Call centers in Tunisia have recently been attracting international businesses seeking cost-effective multilingual support solutions. This North African country boasts a strategic location, a skilled multilingual workforce, and a supportive business environment. Therefore, contact centers
Reviews & Testimonials
We strive to provide every client with the best call center advisory services. Here are some of our latest reviews.
★★★★★ 5/5
Zeelah D.
“I highly recommend the services of Worldwide Call Centers. If you want your business to succeed, then Worldwide Call Centers would be a great partner.”
★★★★★ 5/5
Sean H.
“Worldwide Call Centers is a world class company and clearly the leader in their industry right now. They’ve always met expectations, lived up to promises and done it with a smile and friendly tone.”
★★★★★ 5/5
Damion A.
“Their customer service is excellent and they took to time to nurture the relationship in the early stages to ensure a solid foundation for growth was built. WWC was also very flexible with us during the trying phases of our growth.”
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