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CALL CENTER OUTSOURCING TIP OF THE DAY
- January 21, 2022
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Call Center Rates
Warning: Below Market Call Center Rates
An International call center agency proposes a rate that is several dollarread more...
Advantages of Outsourcing
Nine Advantages of Call Center Outsourcing
Operating an in-house call center involves significant upfront investmenread more...
Outsourcing
Top 5 Outsourcing Concerns
Hiring international call centers can make even the most seasoned executive a little nervous. In reality, there are many reasons to be concerneread more...Customer Support Metrics
Top Five Trackable Customer Support Metrics
Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the good wread more...Customer Service
Empower Your Customer Service Team
When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make fast decisions -- read more...Call Center Guidelines
Six Call Center Outsourcing Guidelines
Call Center Outsourcing can be a great move for your business - or a painful mistake if done incorrectly. Here are somread more...
Customer Support Outsourcing
Five Reasons to Outsource Your Customer Support
Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to pread more...Low Cost Call Centers
The Best Applications for Low Cost Call Centers
Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or Latin Ameread more...Scaling Your Customer Support
Four Ways to Effectively Scale Your Customer Support Call Centers
While many companies are already focused on multichannel customer support, they often struggle tread more...
Multilingual Customer Support
Keys to Effective Multilingual Customer Support
Many businesses have gone international both in terms of outreach and operations. The global business environment has driread more...Call Center Agencies
Communicating With Your Call Center Outsourcing Company
My colleagues often hear me say that "there is no such thing as too much communication when it comes to working witread more...Call Center Outsourcing
Seven Tips for Hiring a Call Center Supplier
Making an external call center selection can be a great move for your business…or a painful mistake if donread more...US Labor Shortage
Labor Shortage | Outsourcing
The biggest issue for many companies in 2022 is a lack of available employees - both skilled and unskilled. As workers walk out or demand mread more...Call Center Sales Trends for the Great Comeback
Post-Pandemic Call Center Sales Trends
As the economy opens up, consumers and businesses are starting to spend again. While some have suffered real financial hardship oread more...Improving Customer Satisfaction
Four Keys To Improve Customer Satisfaction
Clients are becoming more demanding in terms of quality and speed of customer contact. Time is limread more...