Order Taking

Order Taking Services | E-Commerce

Need to scale your e-commerce operations? Having personnel issues in your call center? Interested in instantly upgrading your technology while cutting costs? Ready to focus on your core business instead of your order taking process? If so, hiring e-commerce call centers thru the WCC Network might be the perfect solution!  E-Commerce & Catalog Order Taking Services are a core offering of our inbound call center agencies. Customers find you online and locate the products they want to order.   However, they might have questions or just feel more comfortable speaking with a live agent.  Providing a toll-free number for order-taking and support is vital to the success of your online marketing activities especially when it comes to customer satisfaction and reorders.  We can help you outsource to the top agencies in the US, Europe, Latin America, Asia, & South Africa today!

Our partners will set up the interface with your system and train the call center agents in a professional manner.   Therefore, these agents feel like they work for your company and will take pride in projecting the brand image of your company.   Moreover, these agents work to delight your customers while also looking to increase sales by cross-selling & up-selling. This is what you expect from your in-house representatives and it’s exactly what you should expect when using outsourced call center services.

Hire Great Order Taking Services in the WCC Network

WCC Senior Consultants have vast experience working with call centers that specialize in e-commerce & online services.  These agencies support both sales, customer service needs, and multichannel support such as live chat outsourcing or outsourced email support.  We are happy to help you hire great call centers that offers the following services:

  • Flexibility to meet unique volume fluctuations through innovative staffing strategies
  • Superior agent product knowledge
  • Web-based CRM platform with catalog/online retail-specific functionality
  • Significantly reduce cost, grow average order value, and overall revenue
  • Ability to access client CRM/OMS system or use the call centers web-based CRM/OMS which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling
  • 24×7 oversight of service level performance across call centers including real-time decisions to adjust skill sets or additional resources if needed
  • Vast reporting capabilities specifically designed for catalog and online retail call centers
  • Outstanding results from performance-based program management
  • Grow top-line revenue through a rigorous focus on relationship selling, up-selling, and cross-selling
  • Lower costs through call avoidance strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring strategies

Whether you need 24 x 7, seasonal, full-time, or part-time inbound agents, we can help you find and hire the best e-commerce call centers that fit your requirements and objectives.

With decades of managing catalog order taking services, you can count on WCC to introduce you to call centers that will increase your ROI by reducing costs and average order value.

Global Order Taking Locations

Outsourcing is no longer just about cutting costs and saving money. It is about increasing the efficiency of internal employees, getting to the market faster than your competitors, maximizing workforce flexibility, and gaining access to highly qualified employees.  Our e-commerce order taking services stand ready to assume management of your internal processes in 2-4 weeks.  No more human resource issues or technology glitches.  No more inflexible workforce or call management problems.  This is the time for you to provide world-class order taking to your customers…and we are ready to help!

Please complete this form to request a consultation with one of our call center experts.  We will analyze your specific needs, discuss the advantages of each global call center location, and determine the best course of action to help your business outsource effectively.  Finally, the search will be targeted to introduce you to the order-taking services with the best combination of location, experience, size, available capacity, and price for your application. Put our decades of experience to work for you today.

Worldwide Call Centers is your best source for call centers in the Americas, Europe, Africa, & Asia. For a free order taking services consultation or to request more information, contact us today.

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