Live Chat

24/7 Live Chat Services 

Need to enhance the customer experience on your website? Looking for ways to decrease inbound support calls? Ready to upgrade your technology and reduce costs at the same time? If so, hiring a WCC contact center to provide 24/7 live chat might be the perfect solution! In fact, live chat outsourcing for your website provides a personal level of customer support and interaction that significantly raises the user experience of your site. Bridging the gap between a phone call and form submission, live chat can provide instant access to answers and move prospects another step down the pathway to becoming clients. The end result is more leads, more conversions, and a higher level of customer satisfaction.

When customers or prospects have questions about your products or need support, many of them prefer the two-way communication of a personal phone call. Others prefer the more relaxed email communication that may bring them an answer in 24 hours. The advent of 24/7 chat now satisfies a third group wanting immediate answers without the connection of a phone call. Immediate answers to potential customers can significantly increase your website sales and reduce shopping cart abandonment.

In-house chat systems are limited by the hours and availability of employees. Worldwide Call Centers outsourced live chat partners can provide 24/7/365 coverage in multiple languages.  Additionally, chat providers can learn your business, answer questions and be trained on the proper lead capture process that works best for you.

Our Live Chat Outsourcing Partners Offer:

We can help you decide if web chat support outsourcing makes sense for your company. If it is right for you, WCC can connect you with the industry-leading multichannel companies offering the best practices in chat support. This gives you the ability to use one resource for all the methods that your customers and prospects want to contact you.

Outsourcing is no longer about cutting costs and saving money. It is about doing things quicker, more efficiently, getting to the market faster than your competitors, maximizing workforce flexibility and gaining access to highly qualified employees. Outsourcing is becoming one of the most significant business trends of this decade and we can help you ride the wave!

Ready to start outsourcing or just want to discuss the options with our call center consultants?   Please contact us today or fill out the form on our site to get started.  

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