Call Center Consulting

Call Center Consulting Services

Need to hire an external call center company for your business?  Interested in valuable call center consulting from industry professionals regarding pricing and locations?  If so, the Senior Advisors @ Worldwide Call Centers are ready to be your guide!  Our Call Center Consultants have been in the industry for an average of over 25 years.  Therefore, we have seen it all and stand ready to provide your company with valuable guidance through the outsourcing process.  We certainly cut through the noise and use our decades of experience to help locate and contract with the best possible call center agencies.  The sole mission of Worldwide Call Centers is to insure the success of your call center outsourcing process.  That’s it – we just help you hire great call center companies.  We don’t:

  • Try to sell expensive on-site consulting
  • Market databases
  • Sell your information
  • Have conflicts of interest
  • Charge you any fees

Needless to say, one of the impediments to outsourcing is that most call center executives are protective of their own operations.  We love our clients and don’t blame them at all.  However, our job is to provide an independent opinion of the situation, help to determine if outsourcing will work, and develop a plan to move forward.  We don’t care how, where, why, or who.  We just care that outsourcing is successful for you.

5 Keys to Successful Outsourcing:

• Timing – Don’t wait until you need help.  The top call center companies can obviously set up very quickly.   However, give yourself a little breathing room.  Two to four weeks is a nice cushion to choose an agency and launch the application.

• Location – The location of your call center company matters for two key reasons – price and frequency.  You certainly want a call center partner that provides the appropriate level of value for your specific application.  However, you also want a call center that is either close in proximity or in a preferred location that allows frequent visits.  If you live in Canada and love to visit Belize in the winter, then hire a call center in Belize.  Don’t fight it!

• Add Skills – Use a company that will expand your talent base.  Hire a call center with agents that have a different skill set than your current employees.  In fact, outsourcing can be a powerful way to expand your company and your skillset very rapidly.

• Technology – Outsourcing to a call center service agency is a great opportunity to upgrade your technology without spending a dime of capital.  Therefore, we recommend hiring an agency that already has advanced technology in place and can help leverage this infrastructure to enhance your profitability.

• Never just hire the low bidder – Call Center Services are the ultimate “non-commodity”.  You are obviously hiring a company to manage thousands of individual conversations with your customers on a daily basis.  Look for a cost-competitive agency that also has the experience and infrastructure to deliver on the promise of outsourcing!

Outsourcing is no longer just about cutting costs.  It is about doing things quicker, increasing efficiency, getting to the market faster than your competitors, maximizing workforce flexibility, and gaining access to highly qualified employees.  Therefore, outsourcing is certainly becoming one of the most significant business trends of this decade and we can help you ride the wave! 

Ready to start your outsourcing journey?   Please call +719.368.8393 or contact us today to speak with our Call Center Consultants.

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