Why WCC?

Why Work With Worldwide Call Centers?

Worldwide Call Centers = Successful Outsourcing. In fact, our entire business is centered around helping our clients understand the call center outsourcing industry and locate the best possible agency or their needs.  The benefits of utilizing the call center outsourcing consulting services offered by WCC include:

Outsourcing Industry Information:

Over the years, our call center outsourcing consulting team has amassed a vast amount of knowledge about the capabilities of the call center agencies in our network.  Therefore, we are well positioned to effectively locate the agencies that have the best opportunity to be successful on each client application.

Leverage:

Worldwide has multiple clients with most of the agencies in our network (many agencies have 10 or more). Therefore, our clients are provided with the added security of having the impact of multiple accounts versus the impact of one.

Time Savings:

Our consultants can quickly and effectively introduce you to the best possible agencies for your application. This can save hours of frustration during the search process and, more importantly, eliminate the frustration of choosing the wrong call center. The time savings can be enormous.

Cost Containment:

Through our expertise in the call center outsourcing industry, we help our clients find the most cost effective solution. Our only goal is establishing successful, long term relationships.  Therefore, we have the incentive to help you find the best combination of quality, service, and price.

We have agreements with over 100 call center service providers by which a small commission is paid to us based on the success of your campaign. Thus, our services are of no charge to our clients and we make money when our clients and our agencies make money. Worldwide has a vested interest in your success.

Risk Reduction:

Hiring a call center agency is a risky proposition.  Not only will you will be sharing a great deal of information with an outside company.   You will be trusting them to interact with your precious customers. We have been in the outsourcing industry for more than 25 years and have found many trusted partners around the world. If you are looking for a low-risk way to minimize your costs, maximize your time, and ensure a successful outsourcing experience, give us a chance to earn your business at no cost to you!