Call Center Blog
Customer Support Metrics
Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the
Customer Support
Empowering Your Customer Support Agents Employee empowerment in customer support is defined as allowing phone agents to make fast decisions on the spot in favor
Outsourcing to Tunisia
Tunisian Call Centers have emerged as a prominent outsourcing destination over the past 10 years. Call centers in Tunisia have recently been attracting international businesses
Call Center Outsourcing Tips
Call center outsourcing has become an effective strategy for businesses looking to enhance customer support, sales, or business process outsourcing (BPO) services while focusing on
Hiring a Call Center
Seven Key Tips for Hiring the Right Call Center Provider Outsourcing your call center can be a game-changer for your business—but only if you choose
Outsourcing to Bulgaria
Bulgaria has emerged as an attractive destination for call center outsourcing over the past 15 years. Call centers in Sofia, Plovdiv & Varna are drawing
Advantages of Outsourcing
Nine Advantages of Call Center Outsourcing Operating an in-house call center involves significant upfront investment plus relentless ongoing fixed & variable costs. Internal call center
Call Centers in Germany
In today’s hyper-competitive business environment, companies are continuously looking for ways to streamline their operations, improve customer satisfaction, and reduce costs. Call center outsourcing has
Maximizing Customer Experience with Call Center KPIs
Call center agencies are essential in shaping the customer experience for businesses that outsource their support. However, evaluating the effectiveness of a call center, individual
Multilingual Customer Support
Keys to Effective Multilingual Customer Support Many businesses have gone international both in terms of outreach and operations. The global business environment has driven many
Scaling Your Customer Support
Four Ways to Effectively Scale Your Customer Support Call Centers While many companies are already focused on multichannel customer support, they often struggle to balance
Japanese Call Centers
In today’s hyper-connected world, effective multilingual customer support plays a pivotal role in determining the success of any business. Many international companies are looking to
