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Labor Shortage | Outsourcing The biggest issue for many companies in 2022 is a lack of available employees - both skilled and unskilled.  As workers walk out or demand more flexible hours, most businesses are facing a challenging labor market.  In fact, in a recent survey of 1,250 business owners,...

Post-Pandemic Call Center Sales Trends As the economy opens up, consumers and businesses are starting to spend again.  While some have suffered real financial hardship over the past year, others have built up a pool of post-pandemic cash.  In order to maximize share of sales going forward, businesses need to...

Warning: Below Market Call Center Rates An International call center agency proposes a rate that is several dollars below every other agency in that country. Sounds great, right??  Not necessarily! Here are the reasons to stay away from any agency that presents a below market call center rate: Loss Leader Some...

Four Keys To Improve Customer Satisfaction Clients are becoming more demanding in terms of quality and speed of customer contact. Time is limited and they can often take their business elsewhere in a heartbeat. The stakes are high for winning new customers, retaining them, and ensuring that they are happy...

Nine Advantages of Call Center Outsourcing Operating an in-house call center involves significant upfront investment plus relentless ongoing fixed & variable costs.  Internal call center operations also place intense demands on human resources, require complex technology, and can distract from focusing on your core business.  Therefore, an increasing number of...

Top 5 Outsourcing Concerns Hiring international call centers can make even the most seasoned executive a little nervous. In reality, there are many reasons to be concerned. An outside company is being hired to speak directly with your customers on your behalf. However, these concerns can be easily addressed by...