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Nine Advantages of Call Center Outsourcing Operating an in-house call center involves significant upfront investment plus relentless ongoing fixed & variable costs.  Internal call center operations also place intense demands on human resources, require complex technology, and can distract from focusing on your core business.  Therefore, an increasing number of...

Three Tips for Spring Data Cleansing... The long hard winter is finally over! It's starting to feel like spring - the sun is shining, the temperatures are warming, and companies everywhere are cleansing their customer data! While some companies dread the intensive process of ensuring that all information within a...

Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the good word about your brand. A great customer experience goes a long way in making customers happy. One of the best ways to track the...

Seven Tips for Hiring a Call Center Supplier Outsourcing your Call Center Operations can be a great move for your business…or a painful mistake if done incorrectly.  Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front -...

Empowering Your Customer Support Agents When it comes to customer support, employee empowerment is defined as allowing phone agents to make fast decisions -- on the spot -- in favor of the customer. It is critically important for organizations to give customer support agents the power to make decisions without...

Improving Customer Experience | Mobile Smartphones have become an indispensable facet of our lives...driving everything from our socialization to our purchasing habits and beyond.  Moreover, many companies from manufacturers to marketers to customer support agencies have become completely obsessed with these changes. It is triggering a significant shift in corporate...