Outsourcing Concerns, International Call Centers, Call Center Operations, Agencies

Call Center Outsourcing

Top 5 Outsourcing Concerns Hiring international call centers can make even the most seasoned executive a little nervous. In reality, there are many reasons to

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Customer Support Agents, Empowering Customer Support Agents

Customer Support

Empowering Your Customer Support Agents When it comes to customer support, employee empowerment is defined as allowing phone agents to make fast decisions — on

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Social Media, Social Media Support, Social Media Customer Support, Social Media Outsourcing, Improving Customer Support

Social Media

Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer

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Contact Center, Contact Center Outsourcing, Center Outsourcing, Contact Centers, Contact Center Services

Contact Center

Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct

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Data Cleansing, Data, Database, Data Verification, Database Cleansing

Data Cleansing

Three Tips for Spring Data Cleansing… The long hard winter is finally over! It’s starting to feel like spring – the sun is shining, the

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Outsourcing Concerns, Outsourced Call Center, Call Center Outsourcing Company, Top Call Center Agencies

Call Center Agencies

Communicating With Your Call Center Outsourcing Company My colleagues often hear me say that “there is no such thing as too much communication when it

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