Call Center Blog

Social Media, Social Media Support, Social Media Customer Support, Social Media Outsourcing, Improving Customer Support

Social Media

Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer

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Data Cleansing, Data, Database, Data Verification, Database Cleansing

Data Cleansing

Three Tips for Spring Data Cleansing… The long hard winter is finally over! It’s starting to feel like spring – the sun is shining, the

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Outsourcing Concerns, Outsourced Call Center, Call Center Outsourcing Company, Top Call Center Agencies

Call Center Agencies

Communicating With Your Call Center Outsourcing Company My colleagues often hear me say that “there is no such thing as too much communication when it

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CX, Great Customer Experience, Contact Center Outsourcing, Call Center Culture

Great Customer Experience

Great Culture = Great Customer Experience Corporate culture is often difficult to understand and even harder to control. A dysfunctional culture in your call center

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Low Cost Call Centers, Philippines, India, Cheap Call Centers, Inexpensive

Low Cost Call Centers

The Best Applications for Low Cost Call Centers Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or

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Customer Experience

Customer Experience

Improving Customer Experience | Mobile Smartphones have become an indispensable facet of our lives that is driving everything from our socialization to our purchasing habits

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US Labor Shortage, Hiring Employees, US Labor Shortage, Political Call Centers, Political Outsourcing, Political Call Center Agencies, Get Out The Vote, GOTV, Political Fundraising

US Labor Shortage

Labor Shortage Issues in 2023, the biggest issue for many companies is a lack of available skilled & unskilled employees.  As workers walk out or

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Advantages of Outsourcing, Outside Call Center, Outsourcing Call Centers, Call Center Operations

Advantages of Outsourcing

Nine Advantages of Call Center Outsourcing Operating an in-house call center involves significant upfront investment plus relentless ongoing fixed & variable costs.  Internal call center

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Customer Support Metrics, Support, Abandon Rates, Call Volume, Call Resolution

Customer Support Metrics

Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the

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Call Center Agents, Customer Service

Customer Service

Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make quick

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