Call Center Blog

International Advisors, Outsourcing Advisors, Contact Center, Contact Center Outsourcing, Center Outsourcing, Contact Centers, Contact Center Services

Contact Center

Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct

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Outsourcing Concerns, International Call Centers, Call Center Operations, Agencies

Call Center Outsourcing

Top 5 Outsourcing Concerns Hiring international call centers can make even the most seasoned executive a little nervous. In reality, there are many reasons to

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Call Center Rates, International Call Centers, Call Center Rate, International Call Center, Cheap Call Centers

Call Center Rates

Warning: Below Market Call Center Rates An International call center agency proposes a rate that is several dollars below every other agency in that country. Sounds

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Customer Support Agents, Empowering Customer Support Agents

Customer Support

Empowering Your Customer Support Agents Employee empowerment in customer support is defined as allowing phone agents to make fast decisions on the spot in favor

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