Warning: Below Market Call Center Rates

An International call center agency proposes a rate that is several dollars below every other agency in that country. Sounds great, right??  Not necessarily! Here are the reasons to stay away from any agency that presents a below market call center rate:

  1. Loss Leader – Some newer International call centers will provide new clients with a price which is completely unprofitable. They get the client to commit to them and cut ties with their internal center or other outsourcing partner (thinking they got a great deal). Then, a few months later, the call center comes back with some reason why the price needs to be increased $2-$3/hour. This practice is quite unethical and harmful to the client. Be wary…
  2. Filling a hole – Some call centers will often provide a low price to clients that can quickly “fill a hole” that is left by a former client that terminated their agreement. First of all, you should be cautious about any call center that is put into this position. Secondly, you will likely see the call center come back and raise the price as soon as they recover from the lost client.
  3. Nickel & Dime – Most professional call centers charge standard rates that are essentially “all-inclusive” – with no or minimal charges for telco, reporting, programming, etc. Desperate international call centers will occasionally provide a low hourly rate to get the business with intentions of charging a variety of fees for every extra service they provide. Make sure that every fee is spelled out in advance by your agency.
  4. Rarely Successful – Most importantly, below market contracts are almost never successful in the long term.

Find a good Call Center, pay them a fair rate, and enjoy the power of outsourcing!!  Ready to get started?  Please contact Worldwide Call Centers today at (719) 368-8393.


Hiring a great International Call Center at the RIGHT Price…

Your Worldwide Call Center Outsourcing Consultant is ready to analyze your specific needs and help you identify quality call centers that will provide you with reasonable outsourcing costs. Your search will be targeted to introduce you to International call centers with the best combination of location, experience, size, available capacity, and price for your application.

Worldwide Call Centers is Your Connection to the BEST International Call Center Agencies in Latin America, Eastern Europe, & Asia.  For a FREE consultation or to request more information, contact Worldwide Call Centers today!