Call Center KPI. Key Performance Indicator, Call Center Key Performance Indicator, KPIs for Call Centers, Customer Service Agencies

Top 10 Call Center KPIs

Call center agencies play a pivotal role in shaping the customer experience for our outsourcing clients.  However, measuring the effectiveness of each call center, each agent, and each interaction can be a challenge.  How can businesses quickly measure their call center performance and maximize CX? The answer lies in Call Center Key Performance Indicators (Call […]

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Virtual Call Centers, Virtual Call Center Agents, Cloud Call Centers, Cloud-Based Call Centers, Cloud-Based Call Center Agents. Virtual Agents

Virtual Call Centers

Exceptional customer support has become a critical differentiator for companies striving to excel in a competitive global marketplace. Outsourcing to virtual call centers is an innovative option that has gained significant traction in the past few years. This strategy not only allows businesses to enhance customer support but also offers cost-effective and scalable solutions. Virtual call

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Call Center Outsourcing, Call Center Outsourcing Tips, Call Center

Call Center Outsourcing Tips

Call Center Outsourcing has become a popular strategy for businesses seeking to enhance customer support, sales, or BPO services while focusing on core competencies. In fact, contact center outsourcing can lead to significant cost savings, increased operational efficiency, and improved customer satisfaction. However, achieving these benefits requires careful planning and execution. In this article, we will

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International Advisors, Outsourcing Advisors, Contact Center, Contact Center Outsourcing, Center Outsourcing, Contact Centers, Contact Center Services

Contact Center

Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct connection with your customers, the people who ultimately determine whether your business succeeds or fails. Considering how important the contact center is to business success, plenty of mistakes are still

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Call Center Rates, International Call Centers, Call Center Rate, International Call Center, Cheap Call Centers

Call Center Rates

Warning: Below Market Call Center Rates An International call center agency proposes a rate that is several dollars below every other agency in that country. Sounds great, right??  Not necessarily!  Here are the reasons to stay away from any agency that presents a below market call center rate: Loss Leader Some newer International call centers will

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Social Media, Social Media Support, Social Media Customer Support, Social Media Outsourcing, Improving Customer Support

Social Media

Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer than three minutes?  Are you giving your support agents the freedom to improvise each call to meet customer needs?  Do you enforce a “customer first” policy?  For a number of

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Outsourcing Concerns, Outsourced Call Center, Call Center Outsourcing Company, Top Call Center Agencies

Call Center Agencies

Communicating With Your Call Center Outsourcing Company My colleagues often hear me say that “there is no such thing as too much communication when it comes to working with the top call center outsourcing companies”.  Effective communication really is the key to success.  Find the right outsourced call center company, train them properly, and then

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