Customer Support

Customer Support Agents, Empowering Customer Support Agents

Customer Support

Empowering Your Customer Support Agents Employee empowerment in customer support is defined as allowing phone agents to make fast decisions on the spot in favor of the customer.  It is critically important for organizations to give customer support agents the power to make decisions without supervisor approval.  Business and government agencies will never be leaders in

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Virtual Call Centers, Virtual Call Center Agents, Cloud Call Centers, Cloud-Based Call Centers, Cloud-Based Call Center Agents. Virtual Agents

Virtual Call Centers

Exceptional customer support has become a critical differentiator for companies striving to excel in a competitive global marketplace. Outsourcing to virtual call centers is an innovative option that has gained significant traction in the past few years. This strategy not only allows businesses to enhance customer support but also offers cost-effective and scalable solutions. Cloud-based call centers

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Email Support

Email Support

Tips for Better Email Support Think email is “Old School”? Think again. Social, text, live chat and advanced self-service are creating a lot of buzz in contact centers these days, but now is not the time to forget email. It’s time to make it better.  Many customers still prefer to email customer support. Phone remains

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