Contact Centers

Increasing Call Center Agents | Overflow Call Handling

Increasing Call Center Agents | Overflow Call Handling

Business is Booming? Time to Outsource! When business is booming and call volume is increasing, you may find that dedicating more call center agents to handling customer contact has an adverse effect on your fulfillment or production operations. Although the phone ringing is often a positive sign, high call volume that is mishandled can often …

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Customer Support Outsourcing, Outsource Customer Support, Customer Service Providers

Customer Support Outsourcing

Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low. Whether via phone or online, you want your customers to get great 24/7 customer service.  Unfortunately, your in-house …

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Low Cost Call Centers

Low Cost Call Centers

The Best Applications for Low Cost Call Centers Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or Latin America.  We work with dozens of agencies in these countries and they can do a great job on various types of work.  However, they aren’t a fit for every …

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Data Cleansing

Data Cleansing

Three Tips for Spring Data Cleansing… The long hard winter is finally over! It’s starting to feel like spring – the sun is shining, the temperatures are warming, and companies everywhere are cleansing their customer data! While some companies dread the intensive process of ensuring that all information within a database is current and accurate, …

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Scaling Your Customer Support

Scaling Your Customer Support

Four Ways to Effectively Scale Your Customer Support Call Centers While many companies are already focused on multichannel customer support, they often struggle to balance productivity, scaling, and maintaining a great customer experience. Here are a few practical tips to help your company stay productive and scale your customer support call centers, without making your …

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Social Media

Social Media

Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer than three minutes?  Are you giving your support agents the freedom to improvise each call to meet customer needs?  Do you enforce a “customer first” policy?  For a number of …

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Multilingual Customer Support

Multilingual Customer Support

Keys to Effective Multilingual Customer Support Many businesses have gone international both in terms of outreach and operations.  The global business environment has driven many companies to outsource customer support operations to meet customer demands – such as 24/7 service, great customer experience, and multilingual support.  For a call center to remain competitive, they need …

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Improving Customer Satisfaction

Improving Customer Satisfaction

Four Keys To Improve Customer Satisfaction Clients are becoming more demanding in terms of quality and speed of customer contact. Time is limited and they can often take their business elsewhere in a heartbeat. The stakes are high for winning new customers, retaining them, and ensuring that they are happy and willing to spread the …

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Customer Experience

Customer Experience

Improving Customer Experience | Mobile Smartphones have become an indispensable facet of our lives…driving everything from our socialization to our purchasing habits and beyond.  Moreover, many companies from manufacturers to marketers to customer support agencies have become completely obsessed with these changes. It is triggering a significant shift in corporate spending towards new mobile marketing …

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