Donald Armstrong | Senior Advisor & Call Center Sourcing Expert

Donald Armstrong, Senior Advisor

As a Senior Advisor for Worldwide Call Centers, Don has been serving clients in the call center industry for over 40 years and joined Worldwide in the Fall of 2008. Following military service during Vietnam, Don earned a BS degree at San Jose State College. Mr. Armstrong joined DialAmerica in the early 1970’s as a Branch Manager Trainee. After relocating on six occasions around the US to open and manage branch facilities, he accepted a promotion and another relocation to DialAmerica’s corporate headquarters in New Jersey to head up the northeast region of call centers. In the mid 90’s, Don moved into new business development, essentially focusing on the western half of the country, basing himself in Phoenix, AZ. He has extensive experience with many industries such as financial services, publishing, consumer goods, telecom, high tech, automobile industry, extended service contracts, and cause related marketing.