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The practice of outsourcing to European call center agencies (Bulgaria, Ukraine, Poland, Czech Republic, Romania, etc.) has been booming in recent years.  This has been driven by the reduction in telecom rates, the emergence of the Internet, and the pool of educated, multilingual agents in Eastern Europe.  These call centers can be an excellent choice for applications that require English, French, German, Italian, Spanish, or other European languages.
Call centers in Europe are generally 30%-40% less expensive than US or UK call centers and can be an excellent choice for:
Choosing The Best Call Center
If you are interested in hiring a call center based in Europe, contact us to have your Worldwide Consultant analyze your specific needs along with the advantages and disadvantages of call center location.  Your search will be targeted to introduce you to the call centers with the best combination of location, experience, size, available capacity, and price for your application.
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For a FREE consultation or to request more information, contact Worldwide Call Centers today!

CALL CENTER SOURCING TIP OF THE DAY
When considering outsourcing to an international call center agency, the culture of the country is VERY important.  Please make sure to research:
  • Agent Temperament - A typical agent in The Philippines will have a very different temperament that an agent in India.  Make sure that your application and natural agent temperament are a match!
  • Demographics - Get to know the countries you are considering and how demographics effect their performance.  For instance, South African Call Centers are masters at multi-lingual work almost solely based on demographics of their population.
  • Comfort/Affinity - Outsource to a country in which your comfort level is high and where you like to visit.  This is important because you should visit the call center regularly and the location or culture of the outsourcing country should not get in the way of your success.
Please contact us today to discuss further and start your outsourcing journey!