Our Advisory Team

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The call center industry is notoriously very dynamic and challenging. Many factors affecting our industry are constantly in flux such as: communications technology, federal legislation, state legislation, the labor market, exchange rates, customer demands, and even the rise of artificial intelligence. Worldwide Call Centers has the right experience to be an effective partner for every organization from Fortune 500 companies to startup direct marketers. We are experts in the call center industry and have the scars to prove it.

The WCC Leadership Team & Senior Advisors:

Matthew C. Ahlers

Founder & President of Worldwide Call Centers, Inc.

Sondra Short - Senior Advisor

Sondra J. Short

Senior Advisor for Worldwide Call Centers, Inc.

Don Armstrong - Senior Advisor

Donald Armstrong

Senior Advisor for Worldwide Call Centers, Inc.

Darren Dather - Senior Advisor

Darren Dather

Senior Advisor for Worldwide Call Centers, Inc.

The Senior Advisors @ Worldwide Call Centers are ready to be your call center connection!  Request a free strategy session to start outsourcing your sales, customer support, lead generation, & BPO applications today.

Latest News & Articles

Call Centers in Bulgaria, Bulgarian Call Centers, Outsourcing to Bulgaria, Call Centers in Sofia, Call Centers in Plovdiv, Call Centers in Varna

Outsourcing to Bulgaria

Bulgaria has emerged as an attractive destination for call center outsourcing over the past 15 years.  Call centers in Sofia, Plovdiv & Varna are drawing attention from businesses worldwide seeking cost-effective, efficient, and high-quality customer service solutions. With a strategic geographical location, a well-educated workforce, and a strong emphasis on

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Call Centers in Tunisia, Multilingual Language Support, Tunisian Call Centers, Outsourcing to Tunisia, Contact Centers in Tunisia, French Language Support, European Lanaguage Support

Outsourcing to Tunisia

Tunisian Call Centers have emerged as a prominent outsourcing destination over the past 10 years. Call centers in Tunisia have recently been attracting international businesses seeking cost-effective multilingual support solutions. This North African country boasts a strategic location, a skilled multilingual workforce, and a supportive business environment. Therefore, contact centers

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Call Center KPI. Key Performance Indicator, Call Center Key Performance Indicator, KPIs for Call Centers, Customer Service Agencies

Maximizing Customer Experience with Call Center KPIs

Call center agencies are essential in shaping the customer experience for businesses that outsource their support. However, evaluating the effectiveness of a call center, individual agents, and customer interactions can be challenging. How can companies quickly measure and optimize their call center performance to enhance customer experience (CX)? The answer

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Reviews & Testimonials

We strive to provide every client with the best call center advisory services. Here are some of our latest reviews.

Google Review
★★★★★ 5/5

Zeelah D.

“I highly recommend the services of Worldwide Call Centers.  If you want your business to succeed, then Worldwide Call Centers would be a great partner.”

Google Review
★★★★★ 5/5

Sean H.

“Worldwide Call Centers is a world class company and clearly the leader in their industry right now. They’ve always met expectations, lived up to promises and done it with a smile and friendly tone.”

Google Review
★★★★★ 5/5

Damion A.

“Their customer service is excellent and they took to time to nurture the relationship in the early stages to ensure a solid foundation for growth was built. WWC was also very flexible with us during the trying phases of our growth.”

Save 50-70% by Hiring Proven Call Centers in Belize, El Salvador, Costa Rica, Jamaica, The DR, South Africa, Mexico, Bulgaria, India, The Philippines, or Pakistan

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