The Dominican Republic
Outsourcing | Call Centers in The Dominican Republic
Need low cost sales or customer support for your business? Are you frustrated with internal call center Issues? Maybe you are interested in outsourcing to a strong nearshore call center that provides high quality at a 50%-60% discount to US rates? If so, the call centers in The Dominican Republic might be a great option! The first major advantage of DR call centers is the close proximity to North America. The Dominican Republic can be accessed conveniently from the east coast of the United States with an easy 2-3 hour flight. In addition to the short flight, the DR has a safe and convenient public transportation system. English is spoken in most establishments because many of the restaurants and hotels are based in the United States. The Dominican Republic is a very convenient, safe, and enjoyable place to visit. Therefore, outsourcing to the DR might be a great choice.
DR Call Centers are generally 50%-65% less expensive than US or European agencies and can be an excellent choice for:
- Lead Generation
- Telemarketing Sales
- Technical Support
- Order Taking
- Customer Service
- Appointment Setting
- Back Office Processing
- Text Customer Support
- and more…
However, the perks of the Dominican Republic are only useful if your agency can deliver a high quality customer experience. Many of our partners are located in the capital city of Santo Domingo, which boasts a large population of over two million citizens. This population density makes it easy for our contact centers to offer scalability during the busiest times of the year. Phone agents here are young, educated, and speak fluent English. Most Dominican agents are also multilingual – speaking Spanish, English, and European languages. These agents are ready to provide your business with the top quality inbound customer support and sales capabilities.
The DR is GREAT for English or Bilingual Sales & Support
Many executives are realizing the significant benefits of outsourcing to the Dominican Republic. These call centers are driven to enhance your customer experience and improve ROI. In addition to cost savings of up to 50%, some key benefits of outsourcing to The DR are:
- Highly-qualified bilingual agents
- Skilled, educated workers with diverse backgrounds
- Close proximity to the U.S.
If you are considering outsourcing to Dominican Republic, we can help! Our consultants are call center experts with over 20 years of outsourcing industry experience. We have spent thousands of hours building relationships with industry leading Dominican Republic agencies. Let us help you find the agency that best fits your exact requirements.
Save time and money by using WCC to help you hire the best agencies!
If you are ready to start outsourcing today, contact WCC to have our consultants analyze your specific needs. Then, we will discuss the advantages and disadvantages of location. Finally, we will introduce you to the agencies with the best combination of location, experience, size, capacity, and price.
Worldwide Call Centers is your best source for sales, customer support, lead generation, & more. For a FREE consultation regarding call centers in the Dominican Republic or Latin America, contact us today!