Outsourcing | Call Centers in the Dominican Republic

Screen Shot 2017-03-09 at 4.29.43 PM

  • Need low cost Sales or Customer Support for your business?
  • Frustrated with internal call center Issues?
  • Tired of your current agency?
  • Ready to focus on your business…instead of your call center?

Then, Outsourcing to Call Centers in The Dominican Republic might be the perfect solution!

If you’re considering a strong nearshore call center that provides high-quality and 50% less than US-based rates, then the Dominican Republic is a great option for you. The first thing that makes Dominican Republic call centers a great option for outsourcing is the close proximity to the US. The Dominican Republic can be accessed conveniently, as a flight from the east coast of the United States ranges from only two to three hours. In addition to the short flight, the Dominican Republic has a safe and convenient public transportation system and many of the restaurants and hotels are U.S. based companies, so English is spoken in most establishments and makes for little to no language barrier.  The Dominican Republic is a very convenient, safe, and enjoyable place to visit, so outsourcing to Dominican Republic call centers would be a great choice.

But none of the perks of the Dominican Republic are useful for your company unless the call centers themselves can deliver a high-quality customer service experience. Many of the call centers in the DR are located in the Capital city of Santo Domingo, which boasts a large population of over two million citizens. This population density makes it easy for call centers to offer your company scalability during the busiest times of the year. The Dominican Republic call center agents are young, educated, and speak fluent English as a result of many of them growing up in the United States.  Most DR call center agents are multilingual, speaking Spanish, English, and European languages. These agents will ultimately provide your business with the top inbound customer service and outbound lead generation capabilities.

Executives are realizing the significant benefits of outsourcing to call centers in the Dominican Republic by enhancing their customer experience and strengthening their ROI. In addition to cost savings of up to 50%, some key benefits of outsourcing your call center to the Dominican Republic are:

  • Highly-qualified agents providing English, Spanish, and European languages
  • Highly-skilled, educated agents with diverse backgrounds
  • Increased customer satisfaction due to scalability and broader capabilities

If you are considering nearshore outsourcing with a Dominican Republic call center, we can help!  Our Consultants are call center experts with over 20 years of outsourcing industry experience and have spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading Dominican Republic call centers. Let us help you find the call center that best fits your exact requirements.

Save significant time and reduce costs by using WCC to help you hire the best Call Centers in The Dominican Republic – all at no charge.

Hiring The Best Call Center

If you are interested in hiring a call center in The Dominican Republic, contact WCC to have our Consultants analyze your specific needs along with the advantages and disadvantages of call center location. Your search will be targeted to introduce you to the call centers with the best combination of location, experience, size, available capacity, and price for your application.

Worldwide Call Centers is Your Best Source to Outsource to the DR for Sales, Customer Support, Lead Generation, & More.  For a FREE consultation regarding Call Centers in The Dominican Republic or Latin America, contact us today!