Contact Center Blog
Call Centers in Egypt
In today’s competitive business landscape, maintaining a strong customer support system is imperative for any successful business. Hiring call centers in Egypt is one of the most effective strategies for providing multilingual support while saving over 50% compared to Europe or North America. Among the rising destinations for such outsourcing, Egypt has emerged as a
Next Generation of Call Center Agents
The next generation of call center agents is ushering a new era of excellence into the global outsourcing industry. Gone are the days of scripted interactions and rigid protocols; the call center agents of tomorrow are tech-savvy, empathetic, and adaptable individuals who leverage cutting-edge technology to create seamless customer experiences. This article examines the factors
Nearshore Outsourcing: A Smart Choice for Customer Support
Nearshore call center outsourcing refers to the practice of outsourcing customer support services to a service provider located in a neighboring or nearby country. These agencies typically share similar time zones, languages, and cultural values with the target audience, making it an attractive alternative to offshore outsourcing. In contrast to offshore providers, who are
French Call Centers
In today’s hyper-competitive business environment, many companies are seeking ways to enhance customer experience while optimizing operational efficiency. Call center agencies in France, Tunisia, Canada, Egypt, & Morocco are an effective way to reduce fixed costs, scale operations, and create more happy customers. Businesses marketing to French-speaking countries have many options in locations around the
Call Center Sales Trends for the Great Comeback
Post-Pandemic Call Center Sales Trends As the economy opens up, consumers and businesses are starting to spend again. While some have suffered real financial hardship over the past year, others have built up a pool of post-pandemic cash. In order to maximize share of sales going forward, businesses need to understand that expectations have changed.
Call Center Agencies
Communicating With Your Call Center Outsourcing Company My colleagues often hear me say that “there is no such thing as too much communication when it comes to working with the top call center outsourcing companies”. Effective communication really is the key to success. Find the right outsourced call center company, train them properly, and then
US Labor Shortage
In 2023, the biggest issue for many companies is a lack of available skilled & unskilled employees. As workers walk out or demand more flexible hours, most businesses are facing a challenging labor market. In fact, in a recent survey of 1,250 business owners, 87% said that the labor shortage has affected their operations. However,