[addtoany]

    Call Center Outsourcing

    Seven Tips for Hiring a Call Center Supplier Making an external call center selection can be a great move for your business…or a painful mistake if done incorrectly.  Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front -...

    Customer Experience

    Improving Customer Experience | Mobile Smartphones have become an indispensable facet of our lives...driving everything from our socialization to our purchasing habits and beyond.  Moreover, many companies from manufacturers to marketers to customer support agencies have become completely obsessed with these changes. It is triggering a significant shift in corporate...

    Contact Center

    Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct connection with your customers, the people who ultimately determine whether your business succeeds or fails. Considering how important the contact center is to business success,...