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CALL CENTER OUTSOURCING TIP OF THE DAY

January 21, 2022
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Call Center Rates

Warning: Below Market Call Center Rates

An International call center agency proposes a rate that is several dollarread more...

Advantages of Outsourcing

Nine Advantages of Call Center Outsourcing

Operating an in-house call center involves significant upfront investmenread more...

Outsourcing

Top 5 Outsourcing Concerns

Hiring international call centers can make even the most seasoned executive a little nervous. In reality, there are many reasons to be concerneread more...

Customer Support Metrics

Top Five Trackable Customer Support Metrics

Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the good wread more...

Customer Service

Empower Your Customer Service Team

When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make fast decisions -- read more...

Call Center Guidelines

Six Call Center Outsourcing Guidelines

Call Center Outsourcing can be a great move for your business - or a painful mistake if done incorrectly. Here are somread more...

Customer Support Outsourcing

Five Reasons to Outsource Your Customer Support

Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to pread more...

Low Cost Call Centers

The Best Applications for Low Cost Call Centers

Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or Latin Ameread more...

Scaling Your Customer Support

Four Ways to Effectively Scale Your Customer Support Call Centers

While many companies are already focused on multichannel customer support, they often struggle tread more...

Multilingual Customer Support

Keys to Effective Multilingual Customer Support

Many businesses have gone international both in terms of outreach and operations. The global business environment has driread more...

Call Center Agencies

Communicating With Your Call Center Outsourcing Company

My colleagues often hear me say that "there is no such thing as too much communication when it comes to working witread more...

Call Center Outsourcing

Seven Tips for Hiring a Call Center Supplier

Making an external call center selection can be a great move for your business…or a painful mistake if donread more...

US Labor Shortage

Labor Shortage | Outsourcing

The biggest issue for many companies in 2022 is a lack of available employees - both skilled and unskilled. As workers walk out or demand mread more...

Call Center Sales Trends for the Great Comeback

Post-Pandemic Call Center Sales Trends

As the economy opens up, consumers and businesses are starting to spend again. While some have suffered real financial hardship oread more...

Improving Customer Satisfaction

Four Keys To Improve Customer Satisfaction

Clients are becoming more demanding in terms of quality and speed of customer contact. Time is limread more...