Call Center Rates

Warning: Below Market Call Center Rates

An International call center agency proposes a rate that is several dollars below every other agency in that country. Sounds great, right?? Not necessarily! Here are the reasons to stay away from any agency that presents a below market call center rate:

Loss Leader
Some newer International call centers will provide new clients with a price which is completely unprofitable. They get the client to commit to them and cut ties with their internal center or other outsourcing partner (thinking they got a great deal). Then, a few months later, this cheap call center comes back with some reason why the price needs to be increased $2-$3/hour. This practice is quite unethical and harmful to the client.
Filling a hole
Some call centers will often provide a low price to clients that can quickly “fill a hole” that is left by a former client that terminated their agreement. First of all, you should be cautious about any call center that is put into this position. Secondly, you will likely see the call center come back and raise the price as soon as they recover from the lost client.
Nickel & Dime
Most professional call centers charge standard rates that are essentially “all-inclusive”. Therefore, the agency typically has little or no fees for telco, reporting, programming, etc. Desperate international call centers will occasionally provide a VERY low hourly rate to win your business. However, they often have intentions of charging a variety of fees for every extra service they provide. Make sure that every fee is spelled out in advance by your agency.
Rarely Successful
Most importantly, below market contracts are almost never successful in the long term. Find a good Call Center, pay them a fair rate, and enjoy the power of outsourcing.
If you are ready to get started, please contact Worldwide Call Centers today at 719.368.8393

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Hiring a great International Call Center at the RIGHT Price

WCC is ready to analyze your specific needs and help you identify quality call centers that will provide you with reasonable outsourcing costs. Moreover, your search will be targeted to introduce you to International call centers with the best combination of location, experience, size, available capacity, and price for your application.

Worldwide Call Centers is your connection to the best international call center agencies in Latin America, Eastern Europe, & Asia. Call +1.719.368.8393 or complete our online form to request a consultation.