Market Information, Time Savings, Cost Containment, Increased Leverage, & Risk Reduction are just some of the benefits of working with Worldwide!  We are your low-risk solution to minimize your costs, maximize your time and give your outsourcing effort the best chance of success.  Worldwide Call Centers is "Your One Source to Outsource".

Our Call Center Consultants will help you harness the power of International Outsourcing.  With solutions in the United States, Canada, Philippines, Bulgaria, South Africa, United Kingdom, Dominican Republic, Jamaica, India, Pakistan, Czech Republic, Egypt, El Salvador, China, & more, we will connect you with the BEST Agencies for your specific application.

Worldwide Call Centers has been serving the Call Center Outsourcing needs of our clients since December of 1998.  Our mission is to generate value by helping to form highly effective, long term relationships between the call centers in our network and clients around the world.  With access to over 100 agencies in 25+ countries, we have been able to find solutions for clients ranging from Fortune 500 companies to very small businesses.

CALL CENTER SOURCING TIP OF THE DAY - May 21, 2013

1. Loss Leader - Some newer agencies (especially in emerging market countries) will provide new clients with a price which is completely unprofitable.  They get the client to commit to them and cut ties with their internal center or other outsourcing partner (thinking they got a great deal).  Then, a few months later, the call center comes back with some reason why the price needs to be increased $2-$3/hour.  This practice is quite unethical and harmful to the client.  Be wary...
2. Filling a hole - Call Centers will often provide a low price to clients that can quickly "fill a hole" that is left by another client that terminated their agreement.  First of all, you should be cautious about a call center that is put into this position.  Secondly, you will likely see the call center come back and raise the price as soon as they recover from the lost client.
3. Nickel & Dimed - Most professional call centers charge standard rates that are essentially "all-inclusive" - with no or minimal charges for telco, reporting, programming, etc.  Desperate agencies will occasionally provide a low hourly rate to get the business with intentions of charging a variety of fees for every ancillary service they provide.  Make sure that every fee is spelled out in advance...
4. Rarely Successful - Most importantly, below market contracts are almost never successful in the long term.

Did you know...

Become An "Attractive" Client - Every lady would love to be the most beautiful at the ball.  Every gentleman would love to be the most handsome.  The crowd would shower you with attention and try their best to impress you...

Call centers are no different.  Make yourself the most "beautiful" client in the call center and management will often go above and beyond to impress and make you happy!  Quick responses, the best agents, priority with IT...it is a wonderful thing!  Successful Outsourcing can often be just this simple... Let us be your guide!