Call Center Blog
Maximizing Customer Experience with Call Center KPIs
Call center agencies are essential in shaping the customer experience for businesses that outsource their support. However, evaluating the effectiveness of a call center, individual
Contact Centers in Germany
In today’s hyper-competitive business environment, companies are continuously looking for ways to streamline their operations, improve customer satisfaction, and reduce costs. Contact center outsourcing has
Call Centers in Egypt
In today’s competitive business landscape, maintaining a strong customer support system is imperative for any successful business. Hiring call centers in Egypt is one of
Next Generation of Call Center Agents
The next generation of call center agents is ushering a new era of excellence into the global outsourcing industry. Gone are the days of scripted
Nearshore Outsourcing: A Smart Choice for Customer Support
Nearshore call center outsourcing refers to the practice of outsourcing customer support services to a service provider located in a neighboring or nearby country.
Email Support
Tips for Better Email Support Think email is “Old School”? Think again. Social, text, live chat and advanced self-service are creating a lot of buzz
French Call Centers
In today’s hyper-competitive business environment, many companies are seeking ways to enhance customer experience while optimizing operational efficiency. Call center agencies in France, Tunisia, Canada,
Call Center Sales Trends for the Great Comeback
Post-Pandemic Call Center Sales Trends As the economy opens up, consumers and businesses are starting to spend again. While some have suffered real financial hardship
Improving Customer Satisfaction
Four Keys To Improve Customer Satisfaction Many customers are becoming more demanding in terms of quality and interaction speed. Time is limited and they can
Call Center Agencies
Communicating With Your Call Center Outsourcing Company My colleagues often hear me say that “there is no such thing as too much communication when it
Great Customer Experience
Great Culture = Great Customer Experience Corporate culture is often difficult to understand and even harder to control. A dysfunctional culture in your call center
Increasing Call Center Agents | Overflow Call Handling
Business is Booming? Time to Outsource! When business is booming and call volume is increasing, you may find that dedicating more call center agents to