Customer Support Outsourcing

    Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low. Whether via phone or online, you want your customers to get great 24/7...

    Multilingual Customer Support

    Keys to Effective Multilingual Customer Support Many businesses have gone international both in terms of outreach and operations. The global business environment has led to the need to outsource some operations, most specifically customer support, to be able to meet demands of customer diversity – from different time zones, cultures...

    Call Center Services

    Business is Booming? Time to Outsource! When business is booming and call volume is increasing, you may find that dedicating more resources to handling customer contact has an adverse effect on your fulfillment or production operations. Although the phone ringing is often a positive sign, high call volume that is...

    Offshore Call Centers

    Onshore vs Offshore Call Centers Offshore. Call. Centers.  These three words can often invoke negative feelings to consumers in many western nations.  Much of that is justified.  Some companies have used call centers in India or The Philippines incorrectly over the years.  They staffed poorly trained agents with thick accents and did...

    Call Center Rates

    Warning: Below Market Call Center Rates An International call center agency proposes a rate that is several dollars below every other agency in that country. Sounds great, right??  Not necessarily! Here are the reasons to stay away from any agency that presents a below market call center rate: Loss Leader Some...

    Low Cost Call Centers

    The Best Applications for Low Cost Call Centers Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or Latin America.  We work with dozens of agencies in these countries and they can do a great job on various types of work.  However, they...