Call Center Blog

Offshore Call Centers

Domestic vs Offshore Call Centers Offshore. Call. Centers. These three words can often invoke negative feelings to consumers in many western nations. Much of that

Call Center Agents, Nearshore Agencies, Overflow Call Center, Overflow Call Handling, Nearshore Call Centers, Nearshore Call Center Outsourcing, Nearshore Agencies

Nearshore Outsourcing: A Smart Choice for Customer Support

Nearshore call center outsourcing refers to the practice of outsourcing customer support services to a service provider located in a neighboring or nearby country.

Email Support

Tips for Better Email Support Think email is “Old School”? Think again. Social, text, live chat and advanced self-service are creating a lot of buzz

French Call Centers, French-Speaking Call Centers, Call Centers in France, Call Center Agencies in France, Contact Center Agents in France

In today’s hyper-competitive business environment, many companies are seeking ways to enhance customer experience while optimizing operational efficiency. Call center agencies in France, Tunisia, Canada,

Post-Pandemic Call Center Sales Trends, Call Center Sales, Sales Activity

Call Center Sales Trends for the Great Comeback

Post-Pandemic Call Center Sales Trends As the economy opens up, consumers and businesses are starting to spend again. While some have suffered real financial hardship

Customer Satisfaction, Customer Contact, Customer Feedback, Monitoring, Lead Generation Outsourcing

Improving Customer Satisfaction

Four Keys To Improve Customer Satisfaction Many customers are becoming more demanding in terms of quality and interaction speed. Time is limited and they can

Call Center Agencies

Communicating With Your Call Center Outsourcing Company My colleagues often hear me say that “there is no such thing as too much communication when it

Great Customer Experience

Great Culture = Great Customer Experience Corporate culture is often difficult to understand and even harder to control. A dysfunctional culture in your call center

Increasing Call Center Agents | Overflow Call Handling

Business is Booming? Time to Outsource! When business is booming and call volume is increasing, you may find that dedicating more call center agents to

Customer Experience

Improving Customer Experience | Mobile Smartphones have become an indispensable facet of our lives that is driving everything from our socialization to our purchasing habits