Operating a Call Center

TCPA Compliance, Customer Support, Customer Support Outsourcing

TCPA Compliance

Five TCPA Compliance Tips While direct marketers have enjoyed direct access to potential new customers with mobile phone numbers, many consumers don’t appreciate it. In 2013, the Telephone Consumer Protection Act, more commonly known as the TCPA, began enforcing new regulation to prevent automated sales and marketing calls to mobile phones.  Under the rules, TCPA […]

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Call Center Locations, AI Call Centers, AI, ChatGPT, Artificial Intelligence

The Future of AI in Call Centers: Humans and Machines Working Together

  When I started my first call center job back in 1992, artificial intelligence (AI) was already a topic of discussion. Many people were worried that technology and automation would soon replace human agents. In fact, I even took an AI class in college three decades ago. Fast forward to today, with AI advancing rapidly

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