Call Center Blog
Call Center Rates
Warning: Below Market Call Center Rates An International call center agency proposes a rate that is several dollars below every other agency in that country. Sounds
Customer Support Metrics
Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the
Customer Support
Empowering Your Customer Support Agents Employee empowerment in customer support is defined as allowing phone agents to make fast decisions on the spot in favor
Choosing a Call Center Broker
Working with a Call Center Broker is a great way to gain industry knowledge and outsource successfully. The WCC team is ready to be your Call Center Broker today!
Customer Service
Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make quick decisions
TCPA Compliance
Five TCPA Compliance Tips While direct marketers have enjoyed direct access to potential new customers with mobile phone numbers, many consumers don’t appreciate it. In
Spanish Call Centers
Outsourcing to Spanish-speaking call centers has become a popular strategy for companies looking to enhance their customer support and sales capabilities across Europe. Businesses worldwide
The Future of AI in Call Centers: Humans and Machines Working Together
When I started my first call center job back in 1992, artificial intelligence (AI) was already a topic of discussion. Many people were worried
Social Media
Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer
Data Cleansing
Three Tips for Spring Data Cleansing… The long hard winter is finally over! It’s starting to feel like spring – the sun is shining, the
Low Cost Call Centers
The Best Applications for Low Cost Call Centers Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or
Political Call Centers
In the dynamic realm of politics, effective communication plays a pivotal role in shaping public opinion and driving electoral success. Indeed, political call center outsourcing
